Information Specialist II (Customer Service)

Role Overview

Koniag Advisory Business Solutions is seeking an Information Technology Specialist II (Customer Support) to provide technical assistance and support to the Indian Health Service (IHS) network of hospitals, clinics, and health stations. This is an onsite position located at the IHS, Oklahoma City Area Office.
What You Will Do

Provide technical support and assistance to customers via telephone or in-person, troubleshoot common incidents, install new equipment, and perform physical equipment and networking set-up and moves.
Why It Might Be a Fit

The successful candidate will possess CompTIA A+ Certification, experience with remote support tools, knowledge of inventory management processes, and experience creating technical documentation and knowledge base articles.
Requirements

Desktop/laptop, printer/peripherals, software, hardware, and network printer support experience
Active Directory experience (user accounts, user moves)
Experience with an IT ticket tracking system, preferable ServiceNow
Strong interpersonal and communication skills
Ability to explain technical concepts in non-technical terms
Proficiency in troubleshooting Windows operating systems and applications
Knowledge of basic networking concepts
Experience with user account management and permissions
Ability to work independently and as part of a team
Understanding of information security best practices
Commitment to customer service excellence
Knowledge of Privacy Act requirements and information protection protocols
Ability to maintain confidentiality with sensitive information
Benefits

Health insurance
Dental insurance
Vision insurance
401K with company matching
Paid holidays
Paid vacation
Paid sick leave

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