Digital Customer Success Campaign Manager

Digital Customer Success Campaign Manager
Recorded Future is seeking a Digital Customer Success Campaign Manager to own, design, and execute our scaled customer success communication engine. Your primary mission is to guide users seamlessly through the customer lifecycle, with a laser focus on helping them achieve immediate ROI and foundational success goals through product adoption.

With a blend of strategy and technical execution, you will own the end‑to‑end execution of automated customer journeys for our digital‑led segment and broader user base. Design, write, and build targeted communication that drives customers to complete critical onboarding milestones, fulfill product training requirements, earn certifications, and prepare for business reviews. Analyze behavioral data, run continuous A/B tests, and optimize campaigns to ensure every customer unlocks the value of their investment.

What You’ll Do

Lifecycle journey execution: Design, build, and automate customer journeys within Gainsight to systematically move users through the customer lifecycle.

Adoption and ROI campaign management: Write compelling copy and design clean templates that guide customers to hit critical milestones, such as onboarding completion, product training, earning certifications, and business reviews.

Data and segment definitions: Own audience segmentation and data source ingestion, ensuring precise targeting based on real‑time behavior, product entitlement, and lifecycle stages.

Continuous optimization: Run robust ongoing multivariate and A/B tests on subject lines, copy, layouts, and behavioral triggers to deliver optimal messaging.

Success metrics and analytics: Monitor, analyze, and report on performance against baseline campaign goals and longer‑term impact; success is measured by customer health scores, feature adoption rates, milestone completion, and retention.

Cross‑team alignment: Coordinate closely with Product, Customer Success leadership, Marketing, Training, and system owners to align campaign goals, brand consistency, messaging, and schedules.

What You’ll Bring

5‑7 years in email marketing or digital communications

Adept with CSS, HTML, and email testing

Data‑driven and analytical mindset

Skilled communicator across media and audiences with an eye for detail

Experience creating, executing, and managing email campaigns using platforms such as HubSpot, Eloqua, Pardot, Marketo, or Constant Contact

Experience with Gainsight Journey Orchestrator is a plus

Base salary range: $109,500‑$164,000. Your salary may also include incentive compensation, equity, and benefits such as medical, dental, vision, life insurance, and 401(k). Compensation and benefits details will be discussed during the hiring process.

We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. All employees are treated with inclusion and respect.

Recorded Future is an equal opportunity and affirmative action employer. We encourage candidates from all backgrounds to apply. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law. Candidate inquiries about compensation will not result in discrimination.

Recorded Future maintains a drug‑free workplace. Lie detector tests are not required.

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