Account Manager - Music Clubs

The Role
AXS is looking for its newest Account Manager for the Music Club team to build and maintain strong client relationships, using effective management techniques to deliver exceptional service and add value. Responsibilities include developing and implementing strategic account management plans, ensuring client satisfaction, and actively contributing to business growth.

What you will do

Establish productive, professional relationships with key personnel in assigned Music Clubs client accounts ensuring the highest levels of client satisfaction resulting in contract renewals.

Facilitate collaboration among company personnel, including support, service, and management teams, to achieve account performance goals and exceed client expectations.

Manage the Music Clubs client database by entering and updating information in their profiles, as well as tracking target dates.

Lead solution development efforts that best address client needs, while coordinating the involvement of all necessary company personnel.

Serve as the lead point of contact for all matters specific to Music Clubs clients within all levels of the client's organization.

Advise and educate Music Clubs clients to ensure a complete understanding and best practices of all AXS products.

Work closely with marketing to manage AXS brand activation in partnership with clients.

Understand, maintain and regularly report client health and business objective metrics.

Qualifications

BA/BS Degree (4-year) in Business, Marketing, or related field.

2-4 years proven experience in account management or related field (preferably within ticketing or Live Entertainment).

Proficient in using ticketing systems and platforms to facilitate seamless transactions.

Strong interpersonal and communication skills.

Ability to collaborate effectively with cross-functional teams.

Strong organizational and project management abilities.

Proficiency in database management and reporting tools.

Demonstrated problem‑solving skills and proactive approach to issue resolution.

Familiarity with the entertainment industry and AXS products is a plus.

Willingness and ability to travel up to 30%.

Pay Scale: $75,000 – $80,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: We offer a comprehensive benefits package that includes medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Full‑time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What's in it for You?

Extraordinary People – we're not kidding!

Meaningful Mission – Helping revolutionize an industry and deliver better experiences for fans and clients around the world.

Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.

Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

We are dedicated to a diverse, inclusive and authentic workplace, so if you're excited about this role but can't “check every box” in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We're an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

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