Content Designer

Content Designer (Executer)

Position Type: Full-Time Contract (40hrs/week) Contract Duration: 6+months (potentially long-term) Work Hours: EST Work Schedule: 8 hours/day (Mon-Fri) Location: 100% Remote (Candidates can work from anywhere in Brazil, Argentina, Costa Rica)
Role Overview

The Content Designer is responsible for executing clear, concise, and user-centered product copy across onboarding experiences. This role focuses on high-quality microcopy and UX writing, translating strategy into real product experiences while partnering closely with the AI Content Strategist. You will:
Write and ship onboarding content across platforms (ServiceNow/Workday)
Ensure consistency, clarity, and usability across all user touchpoints
Support early-stage AI experiences by testing and refining content outputs
Key Responsibilities

1. UX Writing & Product Copy

Write and maintain product copy, including:
UI microcopy (labels, tooltips, errors, confirmations)
Emails and notifications
Task flows and onboarding steps
Ensure consistency across channels and user states
2. Content Execution & Iteration

Ship content quickly and iterate based on feedback and product signals
Apply established content frameworks and guidelines
Identify and resolve gaps, inconsistencies, and edge cases
3. Collaboration & Documentation

Partner with Content Strategist, Product Designers, and PMs
Document patterns and reusable content approaches
Contribute to lightweight style guides and content standards
4. AI Content Support

Test and refine AI-generated content outputs
Flag issues related to tone, clarity, and edge cases
Contribute example content for AI training and prompting
Must-Have Qualifications

3+ years in UX writing or content design (product-focused)
Portfolio required (must include product UX writing samples such as onboarding flows, UI microcopy, or system messages)
Microcopy
Onboarding flows
Notifications/emails
Strong writing speed and adaptability in fast-moving environments
Experience working within established frameworks and guidelines
Nice-to-Have

Exposure to AI products or prompt-based content
Experience with onboarding or lifecycle journeys
Familiarity with ServiceNow or Workday
Success Measures (12 Months)

High-quality, consistent onboarding content shipped across platforms
Reduced friction and user confusion in onboarding flows
Clear, reusable content patterns documented for team use
Improved clarity and trust in both static and AI-driven content
Ideal Candidate Profile (LATAM Targeting)

Excellent English writing skills (must be strong and precise)
Experience working in product-led environments
Comfortable with ambiguity and rapid iteration
Strong collaborator in distributed teams
Red Flags

Pure marketing or long-form writing background
Limited product or UX exposure
Slow execution or reliance on perfect briefs
Weak attention to detail in microcopy