Account Manager, Communications - Delightful

Account Manager, Communications - Delightful
Business Operations, Redmond, Washington. Direct Hire (FTE). Application deadline: May 13, 2026.

What you’ll do:
Account & client leadership

Own day-to-day client relationships for assigned executive communications accounts as the primary point of contact

Build and strengthen client partnerships through sound judgment, proactive communication, and clear recommendations

Contribute to client business growth by identifying new and creative opportunities

Strategy and integrated thinking

Shape integrated executive communications plans that connect tactical execution to client business objectives

Anticipate client needs, surface gaps, and translate insights into clear recommendations that advance client priorities

Conduct the research that informs planning: audience insights, competitive analysis, content audits, media and influencer mapping

Track campaign performance, pull insights, and recommend next steps to meet client goals

Content creation

Develop personalized leadership brand messaging and original content for executives: social copy, creative concepts, long‑form articles, scripts, and talking points

Partner with creative and content teams to bring campaigns to life through briefs, brainstorms, content reviews, and strategic alignment

Stay fluent in social platforms, trends, and algorithm shifts, and apply that knowledge to sharpen content choices and platform strategy

Program and operational excellence

Run programs end‑to‑end from kickoff to reporting: timelines, deliverables, cross-team coordination, budget tracking, and forward momentum

Reinforce process, tools, and best practices to maintain consistent delivery quality across account teams

Collaboration and team leadership

Delegate across contributors to support execution and team efficiency, and coach junior teammates on delivery quality, communication, and account practices

Contribute to strong collaboration and inclusive team dynamics aligned with Delightful's principles and DEIA commitments

AI fluency and delivery

Use AI tools and agents to strengthen efficiency and content development, applying judgment, context, and nuance to ensure client voice, brand, and strategic goals alignment

Stay current on emerging AI practices and bring forward ways to apply them on accounts

What you'll have:

5+ years of experience in executive communications, strategic communications, content marketing, PR, or integrated agency environments

Demonstrated ability to own and grow client accounts with confidence and strategic judgment

Strong strategic thinking skills with the ability to connect execution to business outcomes

Proven experience building trust with and influencing senior stakeholders

Excellent written and verbal communication skills

Ability to manage multiple workstreams and priorities with clarity and composure

AI fluency and comfort applying AI tools thoughtfully within communications workflows

Agency experience strongly preferred

Remuneration and benefits
Salary and compensation range: $80,000 - $95,000 plus eligibility for a bonus.

After successful completion of our 60‑day probationary period all regular full‑time employees are eligible for the following:

13 annual paid holidays, annual allocation of 4‑weeks paid vacation & 52‑hours of paid sick leave

Medical, Dental, Vision, Life Insurance, AD&D, Employee Assistance Program (EAP)

Up to 8 hours annually of paid time‑off for volunteering

An annual learning credit up to $500

After 1‑year of service employees are eligible for a company matched 401(k) retirement plan (up to 4% of earnings).

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