Director of Business and Player Development

Director of Business and Player Development

#2026-2418

Job Description
YOUR MISSION (The Job Description)

This position is responsible for the development, implementation and execution of business and player development initiatives that drive accretive revenues for the Casino.

Requirements
THE NITTY-GRITTY (The Essential Job Duties)

Develop new ancillary revenue streams for the property

Generate new business via Independent Agent and Affiliate programs

Lead and manage the Player Development team to increase Casino revenues that maximize profitability

Develop and implement a calendar of on property host driven events to drive incremental player visitation.

Work with the Casino Marketing team to support special events on property that could include working registration, checking play for qualifications, and direct communication with players.

Develop and manage the property entertainment ticket block, AEG ticket block, and off property tickets.

Establish marketing strategies, plans, and programs, to ensure the profit growth and expansion of company products and services

Assess, anticipate and react to the competitive marketplace in regard to marketing strategies, programs, campaigns, and promotions

Work with other operating departments to ensure that plans and procedures are effectively organized and communicated throughout the company

Attend staff meetings and other meetings as required

Work within boundaries of position

Maintain confidentiality

Visible in all related areas of operation

Take ownership of guest requests and issues, and seek assistance if outside scope of position

Complete required paperwork/reports in a timely fashion

Consistently ensure accuracy of all guest contact information

Maintain integrity and qualifications of coded database

Act as a liaison with various departments and vendors

Perform other duties as required

MUST HAVE'S

Proven track record of driving Casino revenues

Experience leading and managing Casino Host teams

Experience with Independent Agent and Affiliate programs

Current, legal, and unrestricted ability to work in the United States

Ability to obtain Nevada Gaming Registration

Bachelor's degree in marketing or a related field preferred

Five years of experience in a high-level management position with at least three years as a Director

Intermediate knowledge of Word, Excel and Outlook

WHAT IT TAKES (The Qualities We Look For)

Must possess excellent written and oral communications

Ability to objectively lead and measure individuals, teams, and processes to improve organizational performance

Must possess revenue management and maximization experience and ability to align financial and human resources to meet strategic marketing objectives

Able to remain in control in stressful or high-pressure situations

Able to accurately prioritize, organize and complete multiple tasks within deadlines

Project a friendly, helpful demeanor in-person and over the phone

Able to comprehend complex verbal and written instructions

Maintain accurate records and files

Able to produce quality work under tight deadlines with high expectations

Adaptable and open to new ideas and changes

Able to self-motivate

Able to make sound judgment calls relating to Team Members and guests

Possess advanced negotiating skills

Represent company in a positive manner on and off property

Know the property, product, promotions and events

Able to work well with others in a diverse environment

THE WORKING CONDITIONS

Office work environment

Must be able to sit in front of a computer screen for long periods of time and use all tools and equipment customary to the position

Must be able to work in a fast-paced environment with frequent interruptions

Must be able to work various shifts and flexible hours including nights, holidays and weekends

Minimal travel may be required for this position

VALUABLE TRAITS

50% logical / 50% creative / 100% AWESOME

Enjoy working with a team and alone as the situation dictates

Adaptive, Flexible!

Embody "great attitude"

Unwavering integrity and endless work ethic

Appreciate constructive feedback, as well as graciously providing the same

Tenacious and self-motivated

This is not an exhaustive list of duties, responsibilities, and conditions.

*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*

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