Partner Engagement Manager, OSW

Location
In person in the National Capital Region.

Job Responsibilities

Own the entire customer relationship, from users to senior officials.

Rapidly expand product usage, making Onebrief an indispensable part of daily workflows.

Win renewals and expansions, ensuring long‑term and growing customer adoption.

Clearly communicate user needs to the product team, maintaining high product proficiency and enthusiasm for each improvement.

Instill the Onebrief brand image and support expansion to adjacent organizations.

Lead or support exercises, leveraging observations to recommend product improvements.

Provide face‑to‑face and remote customer support, addressing incidents and coordinating with engineering.

Develop an understanding of customer social dynamics to support renewals and future sales.

Additional Responsibilities

Lead or support exercises.

Use user observations to recommend product improvements.

Provide face‑to‑face and remote customer support.

Coordinate incident responses with customers and engineering teams.

Qualifications

Experience in planning or policy analysis, ideally within a military context.

Experience in senior military commands (e.g., theater service component or higher).

Advanced military planning education preferred (e.g., SAMS, SAW, BSAP, Command and Staff).

Familiarity and experience with defense policy management.

Awareness of protocols for software deployment on classified networks.

Ability to expand business presence to adjacent organizations, emphasizing software or technology solutions.

Experience in customer support, both face‑to‑face and remote, and capability to respond to incidents in coordination with customers and product engineering teams.

Strong technical skills to master the application, troubleshoot issues, and liaise with customers on technical matters.

Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.

Willingness to work onsite regularly with occasional travel as required.

Top Secret clearance with eligibility for SCI.

Most importantly, you are a true Onebriefer:

You are obsessed with creating value for real users.

You are ambitious, scrappy, and a creative problem‑solver.

You learn quickly, work iteratively, and naturally seek collaboration.

You approach your work with integrity, intellectual honesty, and a low ego.

You communicate frankly, clearly, and succinctly.

You thrive as a self‑starter, embracing autonomy and ambiguity.

About You

You love our users and want to work with them, delivering enthusiastic support to skillful officers and policy analysts.

You deeply understand large military and government headquarters and how they connect, applying that knowledge to improve the Department.

You like to solve problems, appreciating systems thinking and connecting people and information for quicker, better decisions.

You pay attention to detail, earning a reputation as a workhorse on previous teams.

You can navigate large government organizations, influencing the process and charting paths to success.

You’re technically adept: quick to become a power user and discuss the product in detail with engineers and casual users.

You work well with customers, cultivating trust, aligning diverse perspectives, and communicating with clarity and influence.

You’re intense about our mission, making it a core part of who you are.

You’re proactive and adaptable, comfortable working autonomously or with cross‑functional teams in fast‑paced or ambiguous settings.

You communicate clearly, concisely, and candidly, assessing situations within your account and effectively communicating assessments and recommendations to inform strategic decisions.

You hold a current Top Secret clearance with eligibility for SCI and have the ability to access DOD facilities and installations.

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