Agency Manager

Agency Manager
The Agency Manager is responsible for the overall direction of Home Nursing and Home Services. The Supervisor initiates, implements and evaluates goals and objectives for quality services which meet and promote the standards of quality and contribute to the total organization and philosophy.

Job Duties

Coordinates and oversees direct and indirect client services provided by agency personnel

Reviews available client information to determine Home Nursing/Services' needs. Assigns appropriate personnel.

Reviews and evaluates each case by reviewing the services requested, conferences, record reviews and discussions. Instructs and guides personnel to promote more effective performance and delivery of quality private duty services and is available at all times during operating hours to assist personnel as appropriate

Facilitates case conference meetings (as needed) with agency personnel to facilitate coordination of services

Conducts quarterly record reviews and communicates findings and recommendations to Executive Director and other appropriate agency personnel

Promotes the planning, implementation and evaluation of inservice and continuing education programs.

Provides guidance and counseling to care coordinators and staff to assist them in continually improving all aspects of private duty services

Assists the Chief Clinical Officer/Administrator in the preparation and administration of the agency's budget

Interprets operational indicators to detect census changes and increases or decreases in volume that could impact staffing levels, revenues or expenses

Evaluates performance of care coordinators and agency personnel

Assists care coordinators to develop skills and technique in evaluating the performance of service delivery personnel

Hires, evaluates and terminates agency personnel

Conducts annual evaluations of direct reports, or more frequently if indicated

Assists with the maintenance of client records, statistics, reports and records for purposes of evaluation and reporting of agency activities

Ensures proper maintenance of client records as prescribed and in compliance with local, state and federal laws

Maintains or delegates the maintenance of adequate and appropriate inventory supplies and equipment for the provision of client services

Develops, implements and evaluates the orientation program for new agency personnel. Orients or delegates orientation of new agency personnel

Assists with the evaluation of organization performance via performance improvement program, productivity, quarterly and annual reviews. Ensures high quality and safe delivery of services provided through Home Life Healthcare, Corp.

Assists in the development of organization goals. Develops recommends and administers organization polices and procedures

Ensures compliance with local, state and federal laws regarding licensure and certification of agency personnel as applicable

Stays informed about changes in the field of Home Nursing, Home Services; shares information with appropriate agency personnel

Promotes Home Nursing/Services referrals in the health care community

Assist in the formulation, revision, implementation, and evaluation of policies and procedures, and strategic goals and objectives

Demonstrates behaviors that support Home Life Healthcare, Corp.'s mission and values

In the absence of the Home Health DON/Administrator, the Manager will become the acting Home Health DON/Administrator and will be vested with the authority to act on behalf of the Home Health DON/Administrator

Responsible for completing all mandatory and regulatory training programs

Perform other duties as assigned

Qualifications
Educational Requirements:

Possesses a baccalaureate degree from a program accredited by the National League for Nursing

Experience:

Three years of experience in Home Nursing/Services or related organization

Credential/Licensure Required:

Registered Nurse with current license to practice professional nursing in the state

Must be a licensed driver with an automobile that is insured in accordance with state and agency requirements and is in good working order

Special Conditions of Employment:

Drug test

Initial and continuous exclusion and sanction/disciplinary monitoring

Any and all additional eligibility requirements based on the specific position

Has presented a pre-employment physicians health clearance including a negative TB skin test of CXR and other tests as required by organization policy

Required Training:

HIPAA Privacy Course

HIPAA Security Course

Job Skill Requirements:

Complies with accepted professional standards and practice

Possesses and maintains good physical stamina and mental health

Has satisfactory references from current employers and professional peers

Has excellent observation and communication skills

Is self-directed with the ability to work with little supervision

Is flexible and cooperative in fulfilling obligations

Behavioral Traits:

Intuitive/Open minded: Must be able to see opportunities, develop and implement creative solutions to complex problems

Achievement Drive/Commitment: Driven to achieve goals, objectives and results. Fosters a culture of continuous improvement

Positive/Supportive: Inspires and shows faith in others, builds a positive and supportive work environment

Flexibility: Ability to adapt to changing business needs. To balance multiple priorities and deliver under pressure

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