Global Marketing & Communications Leader, Flex Program

Sr. Mgr, Marketing and Communication, Flex Worldwide Strategy
Job ID: 3148687 | Amazon.com Services LLC

At Amazon, our goal is to exceed the expectations of customers by ensuring that their orders are delivered where and when they need them, as quickly, accurately, and cost‑efficiently as possible. To meet this goal, Amazon continually innovates and expands its best‑in‑class last‑mile delivery services, including the Amazon Flex program, which partners with independent contractors to deliver Amazon packages. In this role you will serve as the global leader who architects and oversees our worldwide marketing and communications vision and strategy across the end‑to‑end customer lifecycle.

Key Responsibilities

Drive global marketing and communication vision and strategy, build functional capabilities and roadmaps, and ensure execution excellence to deliver results.

Lead and develop a highly effective marketing and communication organization across the customer lifecycle, including branding, lead generation, conversion, engagement, product, communication, learning‑experience design, marketing technology, and research.

Analyze market and industry trends, customer behavior, and other relevant data to inform product development and business strategies.

Build scalable and repeatable marketing and communication programs that have broad yet targeted reach, creating global playbooks, toolkits, and processes that enable programs to scale.

Oversee the development and launch of go‑to‑market plans for all new products, features, and services for Amazon Flex.

Track, measure, and analyze the performance of marketing and communications campaigns, and report results to business leadership.

Experiment and introduce new approaches to marketing and communications that acquire and engage customers in innovative ways.

Balance strategic planning and capability building with tactical execution to deliver results.

Work closely with and advise leadership on marketing and communications strategies to ensure alignment with business objectives.

Advise and collaborate efficiently with regional business, marketing, and communications teams to achieve goals.

Partner and collaborate with stakeholders across product, engineering, program, business development, PR, legal, public policy, business operations, creative, and other Amazon marketing and communications organizations.

Manage budgets, including allocation, reconciliation, and ROI.

Basic Qualifications

10+ years of professional marketing experience (non‑internship).

Experience managing teams.

Experience using data and metrics to drive improvements.

Experience with Excel or Tableau (data manipulation, macros, charts, and pivot tables).

Experience driving direction and alignment with cross‑functional teams.

Preferred Qualifications

Knowledge of Photoshop, video editing, and related tools.

Experience in inter‑team working skills to develop partnerships with tech teams and operating at leadership levels.

Benefits
The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription; Basic Life & AD&D insurance and optional Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue – $187,000.00 – $252,900.00 USD annually.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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