Ecommerce Catalog Specialist

Heyden Supply is a fast growing, family‑owned construction supply and building materials company serving contractors, builders, and DIY customers across the Southeast and nationwide. We specialize in concrete forming supplies, rebar, fasteners, power tools, and jobsite essentials sold through our retail locations and a rapidly expanding online store. Our ecommerce operation is a core part of our growth, and we’re looking for someone who takes pride in getting the details right.

Role Description
You’ll own the day‑to‑day health of our online product catalog. That means building new product listings, keeping existing ones accurate, maintaining a clean category structure customers can actually navigate, and keeping pricing current across thousands of SKUs. This is detailed work with real impact. A well‑built catalog is the difference between a customer finding the right concrete anchor in 30 seconds or leaving for a competitor.

As a secondary responsibility, you’ll be a backup point of contact for customers calling in from the website; answering product questions, checking order status, and routing anything complex to the right person.

What You’ll Do
Primary - Catalog Management (most of your day)

Create new product listings on our WooCommerce store: titles, descriptions, specifications, images, and attributes

Audit and improve existing listings for accuracy, completeness, and consistency

Maintain and refine our product category hierarchy so customers and search engines can find what they need

Keep online pricing accurate and synced with our internal systems, applying updates as costs and promotions change

Flag gaps, duplicates, and data problems in the catalog and fix them

Work with purchasing and operations to get specs, images, and details for new products

Secondary - Customer Support Overflow

Answer incoming calls from website customers when primary lines are busy

Help customers with product questions, availability, and order status

Route quotes, jobsite delivery questions, and account issues to the appropriate team member

What We’re Looking For
Required

Strong attention to detail. You notice the typo, the wrong unit of measure, the misfiled product

Comfortable working in web‑based admin tools and spreadsheets (Excel/Google Sheets)

Clear written communication; product descriptions customers can actually use

Able to manage repetitive, high‑volume work accurately and stay organized

Preferred

Experience with WooCommerce, Shopify, or a similar eCommerce platform’s admin

Familiarity with construction supplies, building materials, or the trades - you know the difference between rebar and wire mesh, or you’re genuinely interested in learning fast

Experience working with an ERP or inventory system

Basic understanding of SEO as it applies to product pages

Photo editing basics (cropping, resizing, background cleanup)

Why Heyden

Family‑owned company where your work is visible and your input matters

A growing eCommerce channel - you’re building something, not babysitting it

Stable, full‑time role with health, dental, vision after 90 days and 401k after 1 year

$42,000–$50,000 per year ($20–$24/hr), depending on experience - construction/building materials knowledge and eCommerce platform experience earn the top of the range

Qualifications

Proficiency in Catalog Management and maintaining digital catalog accuracy

Strong Analytical Skills to interpret catalog performance data and make informed decisions

Effective Communication skills to collaborate with different teams and stakeholders

Focus on Customer Experience to ensure a user‑friendly and engaging product catalog

Experience with eCommerce platforms is highly desirable

Ability to multitask, prioritize projects, and meet deadlines

Bachelor's degree in Business, Marketing, or a related field is preferred

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