Customer Resolution Specialist

Job Description
What does your next challenge look like? At SATAIR, we believe in sustainable aviation that allows people to travel and connect across the globe. We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan. In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide. Being part of the Airbus family gives us the opportunity to live a global mindset, working in international and diverse teams and collaborating across functions, sites and cultures. If you want to work as one team, embracing a can‑do attitude in a demanding environment, then we offer a great place to explore, learn, and grow, making an impact on aviation’s digital and sustainable transformation.

In this context we are looking for a

Customer Resolution Specialist

to join our team in Peachtree City, Georgia.

Our Customer Resolution Specialist (CRS) is responsible for responding to customer inquiries and

End to End processing

for spare parts for Airbus aircraft, as well as parts for competitor aircraft, for customers in the Americas region.

What’s in it for you

Competitive Remuneration

Work / Life Balance: Hybrid Working, flex‑time, maternity/paternity leave

Personal Development: Personalized development plans, large portfolio of learning solutions & lots of internal mobility opportunities

Health & Wellbeing: Health insurance, well‑being programmes

How you will contribute to the team
Primary Responsibilities: 85%

Participate in and contribute to a high performing Customer Resolution Services Team

Responsible and proactive management of the customer specific open order book

Build and maintain strong customer satisfaction through industry leading quick response times as well as qualified responses to all customer requests and inquiries

Identify and resolve blockers for quotes and orders in accordance with our processes. Manage the open order book and work with claims in accordance to our KPIs

Support organisation in securing on‑time material delivery to meet customer expectations

Train and support our customers in using our e‑commerce platforms (SATAIR Market / Airbus Spares Portal)

Participate in back‑up arrangements in support of absence by other Customer Resolution Specialists

Attending team and departmental meetings

Ensure continuous improvement of customer satisfaction

Ensure Open Order Book Health, First Qualified Response Time, Ticket Resolution Time, Overdue Deliveries Performance Levels, and Quality of Responses (customer feedback)

Keep immediate Functional Managers as well as the relevant Sales Manager/s informed about progress and status of agreed tasks as well as any critical problem areas

Comment/advise on undesirable conditions within the organisation and propose potential solutions for improvements

Participate in occupational safety and health efforts

Stay well‑informed about the latest developments in SATAIR’s business (Hub/mail/meetings)

Contribute to other department and company KPIs

Additional Responsibilities: 15%

Participate in or lead external key customer meetings as per agreement with the Manager

Participate in periodic functional and cross‑functional activities (eg.. projects, meetings etc.) as per agreement with the Manager

Directly contribute to the increase in customer satisfaction and enhance internal and external communication related to customer material order performance

Assist other account teams and regions as workload and work distribution priorities demand proactively and as per agreement with Manager

Comply with SATAIR’s mission, values, quality systems, standard operating procedures and ISO manual

Comply with SATAIR’s guidelines on Ethics & Compliance

Comply with SATAIR’s processes and procedures agreed per function

Other duties assigned by management

About you

High School Diploma or an Associate’s Degree

2 years’ experience with customer service within a similar sized organisation

End to End processing experience

Self‑starter and able to work without constant direction while administering your customer portfolio

Office 365, Google Suite

PC literacy, including word processing, spreadsheets and databases

Strong communication skills in written and verbal English

Experience working with SAP, Skywise, C4C, Back Office and Freshdesk is an advantage

Aviation knowledge is an advantage

Physical Requirements

Vision: Daily able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings.

Hearing: Daily able to participate in conversations in person and via teleconference or phone and to hear sounds including safety warnings or alarms.

Speaking: Daily able to speak in conversations and meetings, deliver information and participate in communications.

Equipment Operation: Daily use of personal computer, telephone, copier, and related office equipment and using electronic identification card to enter building floors and internal doors.

Carrying: Daily able to carry documents, electronic equipment up to 30lbs

Lifting: Daily able to lift documents, electronic equipment up to 30lbs.

Pushing / Pulling: Daily able to push and pull small office furniture and some equipment and tools.

Sitting: Daily able to sit for long periods of time in meetings, working on computer

Squatting / Kneeling: Occasionally able to squat or kneel to retrieve or replace items stored on low shelving.

Standing: Daily able to stand for discussions in offices

Walking: Daily able to walk through office areas including uneven surfaces.

Able to work in US without current or future need for visa sponsorship

Company
Satair USA, Inc.

Employment Type
US - Direct Hire

Experience Level
Entry Level

Remote Type
Flexible

Job Family
Material Support & services

Job Posting End Date: 06.19.2026

Legal & EEO Statement
Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status, or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

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