Channel Specialist

We are seeking an experienced and strategic

Director of Channel Operations

to lead the performance, readiness, and operational excellence of owned digital channels. This role is responsible for overseeing platform operations across multiple digital properties, ensuring products, content, promotions, and customer experiences are deployed accurately, efficiently, and at scale.

The ideal candidate brings a strong background in digital operations, eCommerce execution, launch management, content deployment, merchandising operations, and cross-functional leadership. This individual will play a critical role in building scalable processes, driving operational excellence, and ensuring flawless execution across digital experiences.

Key Responsibilities
Digital Channel Operations

Lead day-to-day operations across owned digital platforms.

Ensure platform readiness, operational governance, and execution consistency.

Maintain high standards for deployment quality across products, content, and promotions.

Develop and optimize scalable operational processes.

Support business initiatives through operational excellence and process improvement.

Product Launch Readiness

Manage end-to-end launch readiness activities and execution workflows.

Validate content, merchandising, and platform readiness prior to launch.

Identify and mitigate launch risks, dependencies, and operational challenges.

Ensure timely and accurate deployment of products, promotions, and experiences.

Merchandising Operations

Oversee merchandising execution across digital channels.

Manage product and category deployment processes.

Coordinate promotional implementation and campaign launches.

Ensure merchandising accuracy, compliance, and operational effectiveness.

Content Deployment & Site Operations

Manage content publishing and deployment workflows.

Ensure content accuracy, quality, and governance standards.

Coordinate with content and creative teams to support customer-facing experiences.

Maintain publishing schedules and operational readiness.

Platform Performance & Optimization

Monitor site health, operational performance, and service levels.

Track and report on key operational KPIs.

Identify opportunities for process optimization and efficiency improvements.

Lead resolution of operational issues and drive continuous improvement initiatives.

Cross-Functional Leadership

Partner with internal stakeholders across operations, marketing, content, merchandising, and client-facing teams.

Coordinate priorities, timelines, and execution schedules across multiple departments.

Qualifications

Bachelor's degree in Business, Marketing, Digital Commerce, Information Systems, or a related field preferred.

8+ years of experience in digital operations, eCommerce operations, website operations, or digital channel management.

Experience leading cross-functional teams and managing large-scale digital initiatives.

Strong understanding of content management systems (CMS), digital merchandising, and deployment processes.

Proven ability to build scalable operational frameworks and improve execution efficiency.

Strong analytical, project management, and problem-solving skills.

Excellent communication and stakeholder management abilities.

Experience working in fast-paced, highly collaborative environments.

Preferred Experience

eCommerce platform operations

Digital merchandising and category management

Product launch and release management

Website operations and content publishing

Digital customer experience optimization

Process improvement and operational excellence initiatives

Success Metrics

Platform availability and operational reliability

Deployment accuracy and quality

On-time launch execution

Merchandising and content accuracy

Operational efficiency and process scalability

Stakeholder satisfaction and cross-functional collaboration

Continuous improvement adoption and execution effectiveness

Why Join Us?

Lead high-impact digital operations initiatives.

Drive operational excellence across customer-facing digital experiences.

Collaborate with cross-functional teams on strategic business initiatives.

Build scalable processes that support growth and innovation.

Influence the future of digital channel operations within a dynamic organization.

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