Program Manager, Healthcare Services

Program Manager, Healthcare Services
Location: Phoenix, Arizona | Onsite

An exciting opportunity has arisen for an experienced healthcare operations professional to join a growing healthcare organisation as a Program Manager within Healthcare Services.

This role offers the opportunity to lead high-impact healthcare programmes and operational initiatives that directly influence member outcomes, service quality, regulatory compliance, and organisational performance. Working across clinical and operational teams, you will play a key role in designing, implementing, and improving programmes that support the delivery of quality, cost-effective healthcare services.

The successful candidate will act as a subject matter expert, partnering with stakeholders across multiple departments to drive projects from concept through to implementation, ensuring programmes are delivered efficiently, compliantly, and in line with strategic objectives.

Key Responsibilities

Leading and managing healthcare services programmes and cross‑functional projects from planning through to execution and evaluation

Collaborating with clinical and operational stakeholders to identify business needs and translate them into effective programme solutions

Driving process improvement initiatives and organisational change management activities

Monitoring programme performance and ensuring compliance with internal standards, contractual obligations, and regulatory requirements

Conducting quality audits and identifying opportunities to improve service delivery and staff development

Developing business requirements documents, test plans, user training materials, and supporting programme documentation

Managing stakeholder communications and ensuring alignment around programme goals, timelines, and outcomes

Coordinating with external vendors and partners where required

Candidate Qualifications

At least five years of healthcare industry experience, including exposure to clinical operations

Experience within utilisation management, care management, care transitions, behavioural health, or related healthcare services functions

Strong programme or project management experience within healthcare environments

Excellent analytical, problem‑solving, and organisational skills

Strong communication skills with the ability to engage effectively across clinical and operational teams

Experience working within regulated healthcare environments and interpreting state and federal requirements

Applications are welcomed from healthcare professionals holding relevant clinical qualifications including RN, LVN, LPN, APSW, CHES, LPC, LPCC, LMFT, or similar credentials where applicable

Additional certifications such as CCM, CPHM, CPHQ, or other healthcare management qualifications would be advantageous, as would previous leadership experience and knowledge of Medicaid and Medicare populations

This is an excellent opportunity for someone looking to combine healthcare expertise with programme leadership in a role that offers significant visibility, stakeholder engagement, and the chance to contribute to meaningful improvements in healthcare delivery.

Salary: $73,102 - $142,549 + comprehensive benefits package.

Please apply directly via LinkedIn.

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