Account Specialist

Major Dealer Account Specialist

We are seeking a Major Dealer Account Specialist with experience in customer service and account management. You will be part of the AFC team responsible for servicing and elevating relationships with our major dealer accounts.
Responsibilities

Make funding determinations based on daily dealer account usage across multiple data points.
Communicate to the dealer current account status and provide resolutions to any issues encountered.
Possess authority to approve or deny floorings based on an accounts business model or when risk is identified.
Analyze account trends.
Effectively promote other OPENLANE businesses’ products and services to customers.
Understand and operate within compliance of all applicable laws and codes for the assigned geographic area.
Qualifications

College degree or equivalent work experience.
Experience in a collections role/environment.
Familiarity with concepts, procedures, and processes typically used in the automotive and financial services industries.
Experience using Customer Relationship Management (CRM) tools.
Strong organizational, clerical, oral, and written language skills.
Nice to Have

Experience handling vehicle titles.
Account management experience in the automotive industry.
Benefits

Competitive pay.
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US).
Immediately vested 401K (US) or RRSP (Canada) with company match.
Paid Vacation, Personal, and Sick Time.
Paid maternity and paternity leave (US).
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US).
Robust Employee Assistance Program.
Employer paid Leap into Service Day to volunteer.
Tuition Reimbursement for eligible programs.
Equal Opportunity Statement

OPENLANE is an equal opportunity employer and a drug-free workplace.

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