Sustaining Product Manager, Voting Systems

Product Management
Summary
The Sustaining Product Manager is responsible for the ongoing performance, stability, and lifecycle management of Hart InterCivic’s deployed voting system products. This role ensures that existing products continue to meet customer needs, regulatory requirements, and operational expectations throughout their lifecycle. The Sustaining Product Manager focuses on post‑release product performance, enhancement prioritization, customer feedback integration, and cross‑functional issue resolution. This includes managing product backlogs, supporting certification updates, coordinating defect resolution, and ensuring readiness for field use, proposals, and audits.

The role requires close collaboration with Engineering, Certification, Sales, Operations, and Customer Support to maintain system quality, incorporate enhancements, and support customers operating in highly regulated election environments.

Product Lifecycle & Sustaining Management

Own the ongoing lifecycle management of assigned product lines post‑release

Monitor product performance, customer feedback, and operational issues across deployed systems

Ensure continued alignment with customer needs and election workflows, regulatory and certification requirements, and operational and support constraints

Maintain long‑term focus on product stability, maintainability, and value

Enhancement & Backlog Management

Own and administer the enhancement request and defect lifecycle, including intake, documentation, and triage and categorization, deduplication, and root cause identification

Maintain and prioritize the sustaining backlog, balancing customer impact, regulatory and certification requirements, and product strategy and roadmap alignment

Drive resolution of product issues and enhancements in partnership with Engineering and Customer Success

Customer & Field Feedback Integration

Act as a primary conduit for customer‑driven insights into product decisions

Conduct structured customer interactions, including interviews with jurisdictions and election officials and feedback sessions with Sales and Support teams

Analyze and synthesize customer feedback into actionable product improvements

Represent the “voice of the customer” in prioritization and trade‑off discussions

Regulatory & Certification Support

Support ongoing compliance with Federal standards (e.g., VVSG) and state certification requirements and updates

Ensure sustaining work aligns with certification constraints and timelines

Release Management & Readiness

Support release planning for sustaining updates, patches, and maintenance releases

Coordinate readiness across Sales, Marketing, Certification, and Customer Success

Ensure appropriate documentation, internal training materials, product messaging, and communications are available for releases

Product Documentation & Requirements

Maintain and update product requirements, release documentation, and configuration and version control artifacts

Ensure clear traceability between customer feedback, enhancement requests, and implemented changes

Support creation of product documentation for internal and external stakeholders

Market, Competitive, and Operational Awareness

Maintain awareness of competitive product capabilities, certification status and updates across vendors, and customer operational challenges and emerging needs

Support Sales and Proposals teams with product updates and competitive positioning inputs

Synthesize customer feedback, win/loss insights, market research, and competitive intelligence into messaging recommendations and sales support content

Sales, Marketing, Proposals & Operational Support

Support product‑related inputs to proposal responses, customer demonstrations, and sales enablement materials

Draft and refine talking points, product overviews, FAQs, and presentation content for use by Sales, executive leaders, and other internal stakeholders

Create and maintain sales enablement materials, including competitive battlecards, feature summaries, objection‑handling guidance, and launch briefings

Partner with Sales, Marketing, Proposals, and Product Management to ensure product claims and messaging are accurate, consistent, and aligned with product capabilities, roadmap direction, and certification or regulatory considerations

Qualifications:

Strong experience managing product backlogs, defects, and enhancement lifecycles

Demonstrated ability to coordinate across large, cross‑functional teams

Experience translating customer feedback into actionable product improvements

Strong analytical and problem‑solving skills with attention to detail

Ability to manage competing priorities and trade‑offs in complex environments

Experience working in regulated environments or with certification processes preferred

Excellent communication and stakeholder management skills

Customer orientation and customer presentation skills

This position requires travel to customer and non‑customer sites in the United States (~25%)

This position is Austin‑based, but follows a hybrid work structure where employees can work remotely or from the office based on task requirements or personal work preferences. Working primarily from the office will be required from time to time based on responsibilities and tasks requiring a high degree of collaboration.

Required Skills and Experience:

5–10 years of product management or related experience

Experience supporting deployed products, sustaining engineering, or lifecycle management strongly preferred

Experience in elections administration or government markets preferred

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