Head of Customer Journey Mapping & Experience

LumiJobs is seeking a hands-on Digital Experience Journey Mapping Lead to establish and scale journey mapping capabilities within the organization. This role focuses on guiding design and strategy teams to create customer-centric experiences based on journey insights.
The ideal candidate has over 6 years of experience in relevant fields, proven leadership in journey mapping, and exceptional communication skills. Responsibilities include leading workshops and aligning cross-functional teams to enhance customer experiences.

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