Flik Hospitality Group is hiring: AUDIO VISUAL SPECIALIST in New York

Salary: $27 - $27.50 / hour

Job Summary
Connections is the branded term for the Wells Fargo corporate conference centers within their large administrative buildings. The Connections team manages collaborative, meeting, and event space in 12 markets across the United States. The Client Zone and Connections is a conference area serving executives and their direct reports. Our customers are Wells Fargo C‑suite executives, employees, contract staff, and nonprofit organizations. This is an internal client‑facing role that provides the opportunity to combine your passion for delivering a high level of service, with excellent people skills, and an enthusiasm for getting issues resolved quickly to enhance the on‑site experience for employees and clients.

Key Responsibilities

Provide solutions for presentation needs occasionally under high‑pressure circumstances

Responsible for following protocols for A/V products and services.

Responsible for completing all AV event setup and teardown for events.

Provide professional, courteous technical support service to all customers with an emphasis on client services.

Operational support and training for all AV devices within client’s properties.

Provide immediate response to requests for assistance to events in progress.

Setup, calibration, and technical support for following types of systems: display devices and mounting systems to include projectors front and rear, large screen LCD monitors.

Setup and operation of portable audio systems including music program and speech reinforcement.

Oversee resources to proactively ensure high quality service delivery while striving for continuous improvement

Deliver a consistent, outstanding customer service experience

Provide a professional, calm and polished first impression at all times

Handle highly sensitive, executive movements, and confidential information with the highest level of discretion

Anticipate executive needs and resolve minor issues before they escalates

Collaborate with admins to ensure smooth workflows

Build positive relationships with executives, admins, customers, facilities, and security

Manage and book reservation requests; maintain room schedules through reservation system

Serve as first point of contact for their specific location/site regarding Connections space - provide tours to clients as necessary

Greet and provide directional assistance to all guest/facilitators as needed, be a welcoming first impression at Connections reception desk

Manage and respond to all emails in the location‑specific folders in shared Connections mailbox

Respond in a timely manner when processing customer requests for reservations

Provide consultative event coordinator services to customers, including catering, room set‑ups, AV troubleshooting and general event logistics

Perform set‑up and clean‑up for beverage service as needed

Responsible for room setups; assuring room configurations are correct, ready 30 minutes prior to event start

Knowledgeable in answering site specific questions regarding local amenities

Responsible for maintaining Connections space, including submitting work orders as needed.

Perform additional duties as assigned by manager

Preferred Qualifications

Minimum of 2-3 years’ work experience in an audio‑visual related position

Superior quantitative, oral and written communications and problem‑solving/strategizing skills

Proactive mindset to anticipate and support changes in our business

Conformity to the highest standards of personal integrity and ethical behavior

Exceptional customer service abilities

Previous desktop support experience a plus, Microsoft certification and/or experience with Microsoft productivity suite products, Apple, Microsoft, Adobe and other presentation formats and utilities required as well as knowledge of a wide variety of audio, video and teleconferencing technologies

A bachelor’s degree preferred

Benefits

Medical

Dental

Vision

Life Insurance / AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Equal Opportunity Employment
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

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