Leading a team of Integration Consultants, the full-time Engagement Manager will mentor staff, oversee customer onboarding metrics, and drive process improvements in a remote environment.
Key responsibilities
Lead, mentor, and develop a team of five Integration Consultants to ensure exceptional customer outcomes
Oversee Integration Consultant activities, manage customer escalations, and serve as a trusted advisor for best practices
Continuously improve delivery processes and documentation while providing pre‑sales support and conducting internal training
Required qualifications
Demonstrated success in leading or managing a professional services, consulting, or customer‑facing team
Strong project management skills, including scheduling and task management
Technical aptitude and comfort with SaaS platforms and integration tools
Proven ability to build collaborative relationships across internal teams and with external customers
Self‑motivated learner who proactively advances their product and industry knowledge
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Engagement Manager
Omatic Software LLC · New York, NY, USA · Remote ·
- Pay:
- 80.000 - 100.000
- Job type:
- Full Time