Installation Scheduler

Installation Scheduler
Arizona Shower Door | American Bath Group (ABG)
Join an Industry Leader
Arizona Shower Door, a proud member of American Bath Group (ABG), is one of the nation's leading manufacturers and installers of premium shower doors and bath enclosure solutions. With a reputation built on craftsmanship, customer service, and operational excellence, we are committed to delivering exceptional products and installation experiences for homeowners, builders, and commercial customers.

We are seeking a highly organized and customer-focused Installation Scheduler to join our team. This position plays a critical role in coordinating installation activities, scheduling customer appointments, supporting field installers, and ensuring a seamless experience from order completion through installation.

If you thrive in a fast-paced environment, enjoy coordinating multiple priorities, and have experience in the glass, shower door, or home improvement industry, we encourage you to apply.

Position Summary
The Installation Scheduler is responsible for coordinating and scheduling shower door installation orders, assigning work to installation crews, communicating with customers, and ensuring all installation documentation is accurate and complete. This role serves as a key liaison between customers, installers, fabrication teams, and operations management to ensure projects are completed efficiently and on schedule.

The ideal candidate is detail-oriented, highly organized, customer-service driven, and comfortable managing multiple schedules and priorities simultaneously.

Key Responsibilities

Schedule customer installation appointments and maintain daily installation calendars

Assign installation orders to field installation crews based on workload, geography, and project requirements

Coordinate installation routes and schedules with installers and operations personnel

Communicate with customers regarding installation appointments, scheduling updates, and service needs

Collaborate with fabrication teams, door builders, and plant leadership regarding order readiness and project status

Review, organize, and maintain installation documentation and work orders

Dispatch work orders through email, software platforms, or web-based systems

Create and maintain weekly and daily installation schedules

Support field technicians and installers with scheduling adjustments and job coordination

Respond to incoming customer calls and emails professionally and efficiently

Enter and maintain accurate customer, scheduling, and order information within company systems

Write and process sales orders for installation-related materials as needed

Provide timely updates and communication to Customer Service and Operations Management teams

Assist with special projects and administrative tasks as assigned

Promote teamwork, collaboration, and a positive customer experience

Qualifications

High school diploma or GED required

Experience in the glass industry, shower door industry, or related installation services environment required

Strong customer service and communication skills

Excellent organizational and multitasking abilities

Ability to work effectively in a fast-paced environment

Strong attention to detail and accuracy

Proficiency with Microsoft Office applications including Outlook, Word, and Excel

Ability to communicate professionally with customers, installers, vendors, and internal teams

Ability to quickly learn company software and scheduling systems

Preferred Qualifications

Minimum of one year of customer service, scheduling, dispatching, sales support, or administrative experience

Previous experience coordinating field service technicians or installation crews

Experience working with work orders, route planning, or service scheduling systems

Basic math skills including percentages, fractions, and decimals

Experience supporting residential construction, remodeling, glass, or home improvement services

What Makes You Successful

Strong sense of urgency and follow-through

Exceptional customer service mindset

Ability to balance multiple priorities and deadlines

Strong problem-solving and decision-making skills

Team-oriented attitude with a willingness to support others

Professional communication and interpersonal skills

Ability to remain organized under changing priorities

Work Environment
This is an onsite position working closely with customers, installation teams, operations personnel, and manufacturing staff. The role requires frequent communication via phone, email, and scheduling software while managing multiple installation projects and deadlines.

Why Join Arizona Shower Door?
At Arizona Shower Door and American Bath Group, we believe our employees are our greatest asset. We offer opportunities for professional growth, a collaborative work environment, and the chance to be part of a company that values integrity, accountability, innovation, and customer satisfaction.

Additional Information
Arizona Shower Door and American Bath Group do not provide employment visa sponsorship for this position. Applicants must be authorized to work in the United States without current or future sponsorship.

Arizona Shower Door and American Bath Group are Equal Opportunity Employers. We are committed to creating an inclusive workplace and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Job Type: Full-time

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time offVision insurance

Application Question(s)

Are you authorized to work in the United States without current or future visa sponsorship?

Do you have at least one year of scheduling, dispatching, customer service, or administrative experience?

Do you have previous experience in the glass, shower door, construction, or home improvement industry?

Are you proficient with Microsoft Outlook, Excel, and Word?

Have you coordinated schedules for field technicians, installers, or service crews before?

Are you comfortable handling a high volume of customer phone calls and emails daily?

Work Location: In person

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