Customer Service Manager I

JOB REQUIREMENTS: Do you have a passion for developing employees and a sharp attention to detail? If you are a combination of those skills, we have an exciting Customer Service Manager opportunity you may want to consider.

As a Customer Service Manager, you’re responsible for leading the team to ensure an exceptional customer and team member experience, manage risk, and support growth. As a leader, you will coach, motivate and develop your team of direct reports to achieve their full potential while complying with all policies and procedures.

This position is for our East Brookfield branch.

Responsibilities

Actively coach staff and ensure the transfer of learning necessary for employee development and engagement.

Lead by example and help create a positive environment.

Assist in resolving customer issues in a tactful, effective manner and explain Bank Five Nine policies.

Ensure staff delivers distinctive customer service.

Work to resolve internal and external customer issues promptly and courteously.

Ensure staff complies with established standards and regulations.

Resolve audit exceptions in a timely manner as needed.

Serve as a role model for our employees and customers and consistently reflect the Bank Five Nine brand.

Qualifications
Must Haves

High school diploma or G.E.D.

At least 1+ year of experience in a retail banking environment.

Basic keyboarding skills and the ability to navigate a Windows environment.

Preferred to Have

Bachelor’s degree.

Coaching/training experience.

Experience with supervision or leadership of retail banking activities.

Audit/compliance expertise.

New accounts experience.

We are an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals. Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities.

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