Station Manager - Manistee County Blacker Airport

Job Details

Job Location: Contour MBL - Manistee, MI 49660
Position Type: Full Time
Education Level: High School
Salary Range: $43,888 - $55,000
Benefits

Health, vision, and dental insurance, plus short- and long-term disability and voluntary life insurance
401(k) Savings Plan – eligibility begins the first day of the month following hire; up to 6% company match
Paid Sick Leave – up to 56 hours per year, rollover up to 480 hours
Vested Vacation Hours – available on January1st following hire
Non-Revenue/Space Available (NRSA) Travel Privileges – access to Contour and MyID Travel after 6 months of service
Leaves of Absence – Medical, Non-Medical Family Care, Maternity, Paternity, Personal
Equal Employment Opportunity

Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, predisposing genetic characteristics, veteran status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.
Accommodations

Contour is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at hr@flycontour.com.
Summary of Essential Duties

The Station Manager is responsible for leading and coordinating all aspects of airport operations at the assigned station. This position oversees ticket counter, gate, baggage, and ramp functions to ensure safe, efficient, and customer-focused service. The Station Manager provides direct supervision, training, and support to Cross-Utilized Airport Agents, while also maintaining compliance with all Company policies and regulatory requirements. This role requires strong leadership, communication, and problem-solving skills to manage day-to-day operations, respond to irregular situations, and uphold Contour Airlines’ commitment to safety, professionalism, and exceptional customer service.
Key Responsibilities

Oversee day-to-day station operations, ensuring safety, regulatory compliance, and on-time performance
Lead, supervise, and support Cross-Utilized Airport Agents, including scheduling, training, coaching, performance management, and corrective action when required
Interact directly with passengers, flight crews, ground handling staff, and vendors to ensure exceptional customer service
Perform and oversee ticket counter, gate, baggage, and ramp duties, including check-in, re-booking, boarding/deplaning, baggage handling, and special service requests
Marshal, tow, pushback, and deice aircraft while maintaining ramp safety and GSE integrity
Conduct investigations of operational incidents (e.g., GSE or aircraft damage, LOIs), prepare reports, and implement corrective actions
Respond to irregular operations (IROPs), taking proactive measures to minimize customer disruption
Ensure compliance with FAA, TSA, OSHA, EPA, and Company standards
Maintain strong communication with Inflight Services, System Operations Control Center (SOCC), and Company leadership
Perform other duties as assigned by management
Working Environment / Physical Requirements

Frequent stooping, bending, kneeling, and crouching while performing job duties in both indoor and outdoor environments
Regularly handle, lift, load, unload, and transport items weighing up to 75 pounds, with or without reasonable accommodation
Ability to stand, walk, and work on your feet for extended periods of time (up to 8 hours per shift)
Must be able to work in a variety of environmental conditions, including exposure to extreme weather (heat, cold, rain, snow) and loud noise levels
Capable of safely operating ground service equipment (GSE) and performing physical tasks associated with ramp operations
Must be able to ascend/descend stairs frequently
Qualifications

At least 23 years of age
High school diploma or GED equivalent preferred
Authorized to work in the United States and able to travel in and out of the United States
Valid driver’s license with a good driving record
Ability to read, write, and speak English
Polished and professional interpersonal skills with a positive, customer-oriented mindset
Strong leadership and organizational skills
Well-developed people skills and ability to work with a variety of personalities
Ability to coordinate multiple priorities and meet deadlines
Ability to handle interruptions in a fast-paced environment
Strong attention to detail
Self‑motivated and able to motivate others
Excellent written and verbal communication skills with tact and professionalism
Must pass a DOT-required pre-employment drug screen and be willing to submit to FAA and company mandated random drug and alcohol tests
Must pass a required 10‑year work history review and submit to criminal background and fingerprint checks
Must be able to work nights, weekends, holidays, and varying schedules
Experience and proficiency in Microsoft Office 365, Excel, Word, Outlook, and related software
Ability to work in a safe, professional manner adhering to all regulatory requirements including OSHA, EPA, and federal regulations
Prior aviation experience or aviation-related education is a plus
Disclaimer: The statements above are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. The duties and expectations of this position may be subject to change.

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