CDD JUIL SEPT inclus

A Chlo Stylist is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family.

He / She is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

Client Relationship Owner

Delivers exceptional customer service and takes pride in developing long-term relationships

Is aware of CRM targets and actively engages in all actions to reach them

Implements personalised reach‑out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe

Consistently captures client data and takes notes of all qualitative information

Knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles

Omnichannel Business Partner

Has at heart to offer excellent customer service and delivers strong business performance

Uses all omnichannel services available to grow sales

Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them

Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO

Consistently works to achieve given sales, KPIs and CRM targets

Is aware of local trading environment and competitors 'activities

Operations Excellence Supporter

Ensures impeccable store environment such as visual merchandising respected, back of house, stock and grooming at any time of the day and supports colleagues and managers

Proactively informs SD/ASD of any structural repair needed in store to ensure a luxurious environment at all time

Implements all guidelines related to store and back of house management and participates in inventories

Supports after sales clients and follows up to ensure impeccable after sales service

Complies with established Richemont Policies and standards

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