Program Supervisor (8092)

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Terros Health and Lifewell have joined forces to provide

extraordinary care

by

empowered people

through

exceptional outcomes.

HOPE ~ HEALTH ~ HEALING

Under supervision of Program leadership, the Program Supervisor plans, organizes, and directs the activities of the assigned Terros Health - Community Living Program/Flexcare Program location in providing clinical therapeutic services to an adult population composed of substance-using, SMI, dual-diagnosed and/or referred persons. The Program Supervisor is responsible for the overall performance of the assigned location and employees, to include performance management, training, scheduling/coverage, crisis management, client screenings/assessments and required documentation.

Full-Time Employed: 40 hours/week

M-F 8:30a - 5:30p

Location:

8th St and Indian School, Phoenix, AZ 85014

Additional Language Differential Pay Available

Full Benefits Package, including 401K

Generous PTO/Sick Time (4+ weeks in year 1)

Duties Include:

Directs program functions; implements standards, policies, and procedures governing the performance of the program
Revises services according to demonstrated client need and the program's contractual requirements
Develops and implements site-specific plans that support Terros Health's strategic plan
Develops program goals and objectives
Defines and recommends objectives at site and issues specific objectives to direct reports
Refers to the Program Manager or Director on matters requiring clarification, interpretation, or exception to policy or budget, develops and implements plans for program staffing patterns and facilities
Coordinates communication and collaborates with other components of the organization and outside agencies involved with the program
Seeks mutual agreement on problems involving coordination
Consults with all segments of management responsible for policy or action
Keeps supervisor and employees informed as to program plans and progress
Fosters strong community relations and maintains productive working relationships with neighbors, landlords, area professionals, and organizations to coordinate client services
Collects and maintains quality improvement data and program performance measurements
Generates and maintains medical, organization, and program records including conducting preliminary and followup audits
Requests and receives information, and updates information/forms according to established formats and timelines
Selects and maintains qualified employees in all assigned program positions
Provides orientation and on-the-job training for direct reports
Ensures that the duties, responsibilities, authority, accountability, and performance standards of all direct reports are defined and understood
Identifies training needs, initiates development of direct reports, proactively manages performance and conducts performance reviews as required
Benefits & Wellness:

Multiple medical plans - including a no premium plan for employees and their families
Multiple dental plans - including orthodontia
Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
4 Weeks of paid time off in the first year
Wellness program
Pet Insurance
Group life and disability insurance
Employee Assistance Program for the Whole Family
Personal and family mental and physical health access
Professional growth & development - including scholarships, clinical supervision, and CEUs
Tuition discounts with GCU and The University of Phoenix
Working Advantage - Employee perks and discounts

Gym memberships
Car rentals
Flights, hotels, movies and more

Additional language pay differential
A bachelor's degree in the behavioral health field and a combination of education and full-time relevant experience in a behavioral health setting totaling two years; OR
A non-behavioral health field bachelor's degree and a combination of coursework in a field related to behavioral health and full-time relevant experience in a behavioral health setting totaling four years; OR
A high school diploma/GED and a combination of post-high school education in a field related to behavioral health and full-time relevant experience in a behavioral health setting totaling six years.
One year of supervisory experience, in a behavioral health setting preferred.
Must have a valid Arizona Fingerprint Clearance card (Level 1) or apply for an Arizona Fingerprint Clearance card within 7 working days of employment.
Valid AZ Driver License. Must have valid Arizona driver's license, be 21 years of age with minimum 4 years driving experience, and meet requirements of Terros Health's driving policy
Minimum 1 year recovery from drugs and/or alcohol.
Minimum typing speed of 25 wpm.
Must pass background check, TB test and other pre-employment screening.

Education/Experience:

High School Diploma or GED, as well as a combination of post-high school education in a field related to behavioral health and full-time relevant experience in a behavioral health setting totaling six (6) years, OR
An associate's degree in the behavioral health field and a combination of education and full-time relevant experience in a behavioral health setting totaling four (4) years, OR
A bachelor's degree in the behavioral health field and a combination of education and full-time relevant experience in a behavioral health setting totaling two (2) year, OR
A master's degree in the behavioral health field.

A minimum of 1 year supervisor experience, preferred.
Customer service skills, excellent oral and written communication skills.
Ability to utilize critical thinking skills and work independently, with flexibility, and within prescribed deadlines.
Proficiency with computer-based systems including electronic health records, Microsoft Outlook, and other Microsoft Office products.
Must have a valid Arizona driver's license, be 21 years of age with a minimum of 4 years driving experience, and meet requirements of Terros Health's driving policy
Must have a valid Arizona Level One Fingerprint Clearance Card or apply for an Arizona Level One Fingerprint Clearance Card within 7 working days of assuming role.
Must pass background check, TB test and other pre-employment screening.
Must pass a typing assessment with a speed of at least 25 wpm.