Product Owner - ServiceNow CMDB, ITAM & CSDM

Overview
The ServiceNow CMDB, ITAM & CSDM Product Owner is responsible for defining and executing the product strategy, roadmap, and governance model for Configuration Management (CMDB), IT Asset Management (ITAM), and the Common Service Data Model (CSDM).

This role ensures the platform serves as a trusted system of record for assets, services, and infrastructure, enabling operational excellence, risk reduction, audit readiness, and enterprise decision-making.

The Product Owner partners across ServiceNow COE, Enterprise Architecture, Infrastructure, and Risk teams to drive data quality, standardization, and adoption of integrated asset and service models.

Primary Responsibilities
Product Strategy & Roadmap

Own and maintain the CMDB, ITAM, and CSDM product vision, roadmap, and backlog

Align platform capabilities to enterprise priorities (resiliency, audit, cost optimization)

Translate business, operational, and regulatory requirements into product features

Drive convergence of asset, configuration, and service models

CMDB & CSDM Governance

Define and enforce governance frameworks including

CI lifecycle standards and class design

Data ownership, stewardship, and certification

Identification and reconciliation rules

Establish KPIs for data completeness, accuracy, timeliness, and compliance

Ensure traceability for audit, regulatory, and risk requirements

ITAM Strategy & Lifecycle Management

Own ITAM engineering support across Hardware Asset Management (HAM) and Software Asset Management (SAM)

Ensure alignment between assets and CIs in CMDB

Service Modeling & CSDM Adoption

Lead enterprise adoption of CSDM across maturity levels

Ensure alignment between CMDB, ITAM assets, and service relationships

Drive service mapping and dependency modeling for impact visibility

Drive automation to improve data accuracy and operational efficiency

Stakeholder Engagement & Adoption

Act as primary liaison across ServiceNow COE, Enterprise Architecture, Infrastructure / Application owners

Lead governance forums and working groups

Drive adoption through training, communications, and standards enforcement

Risk, Compliance & Audit Readiness

Ensure CMDB and ITAM support regulatory expectations and third‑party risk visibility

Business continuity and dependency mapping

Maintain audit‑ready documentation and controls

Partner with Risk/Audit teams to remediate findings

Managerial/Supervisory Responsibilities
No direct management responsibility, but as an individual contributor the jobholder must manage activities through influence, accountability, and ownership, functioning in an agile environment.

Education and Experience Required
Bachelor’s degree and a minimum of 4 years’ business, analytical, technical and/or product experience, or in lieu of a degree, a combined minimum of 8 years’ higher education and/or work experience, including a minimum of 4 years’ business, analytical, technical and/or product experience.

Education and Experience Preferred

Prior experience prioritizing across competing priorities and quickly‑changing landscape

Prior experience actively seeking out multiple opinions, yet making independent decisions and influencing positive outcomes

Understanding of Design Thinking principles

Knowledge of basic product design and development best practices

Knowledge of Agile and Lean principles and practices

Experience working in partnership with user experience teams on product design

Experience developing/managing digital capabilities

Strong verbal and written communication skills

Specific subject matter expertise as required by assigned product

M&T Bank is committed to fair, competitive, and market‑informed pay for our employees. The pay range for this position is $103,000.00 - $171,600.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location
Buffalo, New York, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

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