Learning Experience Lead

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured; where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity.
We provide an inclusive work environment where each person is considered as an individual. We respect the diversity and dignity of our employees and recognize their merit.
We are searching for the best talent for a Learning Experience Lead to be located in Pittsburgh, PA; Raleigh, NC; Charlotte, NC; Orlando, FL; Phoenix, AZ; Horsham, PA; or Dallas, TX.
Purpose

The Learning Experience Lead supports the Patient Service Center (PSC) by designing, executing, and optimizing learning communications and delivery strategies that drive adoption, readiness, and learner experience. This role ensures learning initiatives—from onboarding to process updates—are clearly communicated, effectively deployed, and aligned with operational needs.
Responsibilities

Learning Communications Strategy & Execution

Develop and execute comprehensive communication plans for new hire onboarding curriculums, training updates, refresher trainings, process changes, and other business‑critical updates.
Create clear, actionable communication materials such as announcements, job aids, leader talking points, and reinforcement messaging to support learning initiatives.
Identify and leverage multiple communication channels (LMS, email, Teams, etc.) to ensure effective delivery, visibility, and trackability of messaging.

Training Rollout & Delivery Support

Lead end‑to‑end training rollout communication plans aligned to program timelines.
Partner with instructional designers, trainers, and LMS administrators to ensure all learning deliverables are reviewed, approved, and ready for deployment.
Ensure LMS communications and notifications support successful training adoption and completion.
Support execution of the training strategy with delivery teams, ensuring alignment to learner needs and operational readiness.

Compliance & Learning Systems Coordination

Utilize Veeva Vault to submit training deliverables for legal and compliance review.
Track approval progress, manage feedback cycles, and ensure timelines are met.
Maintain version control and ensure all materials meet regulatory and organizational standards.

Learner Experience & Continuous Improvement

Drive innovative approaches to onboarding and learning experiences to improve engagement and efficiency.
Ensure trainer readiness through proactive scheduling, communication, and alignment on materials and expectations.
Monitor learner satisfaction and feedback to continuously improve training effectiveness and experience.
Identify opportunities to streamline processes, improve efficiency, and enhance communication impact.

Other responsibilities as required.
Up to 20% travel may be required.
Required Qualifications

Bachelor’s degree in a related field.
4+ years of experience in learning experience design, learning communications, training delivery support, or related roles.
Strong writing and communication skills with the ability to translate complex information into clear, actionable messaging.
Experience managing multiple projects and stakeholders in a fast‑paced environment.
Proficiency in Microsoft Office tools (Teams, SharePoint, Word, PowerPoint, Excel).
Experience with project management tools (MS Project, Planner, Asana, Monday.com, or similar).
Preferred Qualifications

Experience with Veeva Vault or similar compliance/approval systems in regulated environments.
Experience supporting onboarding, training delivery, or learning operations.
Background in healthcare, life sciences, or contact center environments.
Experience with AI/technology applications to optimize communications.
Required Skills

Analytical Reasoning
Business Behavior
Business Savvy
Compliance Management
Continuous Improvement
Data Reporting
Goal Attainment
Healthcare Facilities Management
Problem Solving
Process Optimization
Project Management
Quality Assurance (QA)
Quality Control (QC)
Quality Standards
Training Administration
Training Delivery Methods
Training Needs Analysis (TNA)
Training People
Preferred Skills

Continuous Quality Improvement (CQI)
Equal Opportunity Statement

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

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