Member Relationship Officer

Now Hiring for a Member Relationship Officer for a growing credit union in Appleton, WI!
Description

The Member Relationship Officer creates a positive impression and establishes strong member relationships creating a lasting member experience. They assist members with consumer lending needs, new accounts, digital services, account maintenance, processing member transactions and problem resolution. While working with members, they uncover needs, educate members on products and services, and recommend solutions.
Building and maintaining lasting relationships through conversations, anticipating members' future needs and exceeding expectations
Interviewing loan applicants and providing underwriting additional information to make loan decisions
Assisting members with their needs by opening and maintaining deposit products and services
Processing basic and advanced member transactions and account maintenance confidentially, accurately, and efficiently, and assisting members with problem resolution
Educating members on ancillary loan products, insurance options, and securing appropriate solutions
Achieving assigned goals
Providing members with sound guidance for their financial needs and referring as needed to partnering teams (i.e. Financial Well-being, Mortgage Lending, Investment Services, Treasury Management)
Qualifications

Minimum of one year of sales and service experience
Previous financial/banking industry experience is preferred
Financial Counselor Certification is a plus
Strong communication skills including verbal, written and active listening
Sales skills in gaining commitment to products and services
Schedule

Mon.-Fri. 8am-5:30pm & Sat. 9am-12pm (every 3rd Saturday)
Job Type & Location

This is a Permanent position based out of Appleton, WI.
Pay and Benefits

The pay range for this position is $46,000.00 - $54,000.00/yr.
Fox Communities Credit Union believes our team members are our most important asset. We offer a great team environment, competitive salary and an excellent benefit package which includes, medical, dental, vision, life, short term and long-term disability insurance, 401k (Roth and Traditional), which includes company contributions including match, and paid time off! As part of our commitment to the communities we serve we also offer all team members Paid Volunteer Time Off! If you are enthusiastic about a rewarding career with a successful & growing credit union, apply now!
Workplace Type

This is a fully onsite position in Appleton, WI.
Application Deadline

This position is anticipated to close on Jun 26, 2026.
Equal Opportunity and Fair Chance Ordinance

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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