Director of Studio Operations

Studio Operations Leader

BODYROK offers high-intensity, low-impact Pilates workouts that tone, sculpt, and redefine your body and mind in just 45 minutes. We are a rapidly growing company looking for fitness enthusiasts who are organized, problem-solvers, demonstrate excellent interpersonal skills, and have a passion & excitement for our brand. We are seeking enthusiastic, service-oriented, hardworking individuals to work in our fast-paced studios. Let's ROK!
Studio locations: BODYROK North Georgia Region - Roswell, Cumming, Milton, Johns Creek
Leadership & Team Development

Lead, inspire, and manage our studio operations teamincluding Lead Studio Advisors, Studio Advisors, and sales functionssetting the tone for culture, accountability, and excellence every day.
Oversee Lead Studio Advisors who manage day-to-day Studio Advisor (front desk) performance and scheduling across our studios.
Conduct regular 1:1s and team check-ins to surface challenges early, celebrate wins, and coach team members toward ownership of their responsibilities.
Develop and execute strategies to drive employee engagement, retention, and performance, building a team that genuinely loves coming to work.
Oversee hiring, onboarding, and ongoing development for all studio operations staff.
Ability and willingness to have an in person presence at all studios throughout the month
Operational Excellence

Own daily studio operations end-to-endfrom opening procedures to class execution to closingensuring every client touchpoint reflects BODYROK's standards of service.
Build, document, and continuously improve policies, processes, and workflows that scale as our franchise group grows, including troubleshooting playbooks for common operational scenarios.
Develop and track KPIs across client experience, staff performance, and studio efficiency; generate regular reporting and translate insights into action.
Maintain studio presentation, equipment readiness, inventory levels, and retail stocking to brand standards at all times.
Sales Strategy & Revenue Growth

Own the studio group's revenue performancesetting targets, tracking results, and building a sales-positive culture across the entire team.
Develop and execute membership sales initiatives, retention campaigns, and client re-engagement strategies to drive consistent growth across all revenue categories.
Coach and support team members on effective sales conversations, objection handling, and client relationship management.
Build data-driven reporting to monitor sales performance by individual, revenue category, and time periodand use it to make fast, informed decisions.
Execute in-studio and community marketing activations to drive new leads and strengthen member retention.
Lead marketing strategy across all studios partnering with marketing manager and social media team
Client Experience

Ensure every client interactionfrom first visit to long-term membershipis warm, professional, and consistent with the BODYROK brand.
Act as the escalation point for client concerns, resolving issues promptly and turning difficult moments into loyalty-building opportunities.
Identify and implement improvements to the client journey that deepen engagement and grow our community presence across all locations.
What We're Looking For

5+ years of operations or general management experience, ideally in boutique fitness, hospitality, or a membership-based consumer service environment.
Proven track record of leading and developing teams in a fast-paced, multi-location or multi-faceted environment.
Strong sales instincts with experience driving revenue targets and coaching others to do the same.
Highly analyticalcomfortable building reports, interpreting data, and making decisions backed by metrics.
Exceptional organizational skills with the ability to manage competing priorities without losing momentum or attention to detail.
Outstanding communicator with a warm, outgoing presence that reflects the BODYROK brand in every interaction.
Self-starter who takes initiative, solves problems proactively, and brings a genuine can-do attitude to every challenge.
Passion for health, wellness, and the BODYROK Pilates missionyou don't just manage studios, you believe in what we stand for.
Travel:

Must have a personal vehicle to travel between studios.
Position:

Full-time, Salary
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant
Flexible work from home options available.