Creative Operations Senior Manager

Creative Operations Senior ManagerWe're hiring a Creative Operations Senior Manager to own and scale how creative work gets done across the business.This role sits at the center of Creative, acting as both operator and architect. You will bring structure to ambiguity, design scalable systems, and serve as the source of truth across all creative workstreams. Partnering closely with Creative, Marketing, Brand, and cross-functional teams, you will ensure work is delivered efficiently, on time, and at the highest level of quality.You don't just manage projectsyou build the infrastructure that enables a high-performing creative team to operate at scale.Key ResponsibilitiesEnd-to-End Creative ExecutionOwn the full lifecycle of all creative workstreams (brand campaigns, marketing, packaging, and brand initiatives) from intake through final deliveryDefine timelines, milestones, and approval paths across all projectsEnsure all work is delivered on time, on brief, and at a high standardAct as the central point of accountability for project health, deliverables, and deadlinesResource Planning & Workflow ManagementPartner with Creative Director to allocate resources and manage capacity across all workstreamsBalance workload across designers, copywriters, and production partnersBuild and optimize end-to-end workflows and intake processes to improve speed, clarity, and execution qualityOwn project management systems (Asana as source of truth) and ensure consistent usage across teamsCross-Functional & Operating InfrastructureDefine how Marketing, Brand, Sales, and Ops engage with Creative (intake, prioritization, approvals, and delivery)Ensure the right stakeholders are involved at the right time to reduce friction and reworkDesign and run the team's operating cadence to keep work moving efficientlyProduction, Packaging & Asset ManagementOwn operational planning and execution across production and packaging including photoshoots, campaign assets, and packaging development from concept through deliveryManage packaging workflows and vendor relationships including timelines, approvals, and production readinessOversee production timelines and budgets in partnership with Creative and MarketingBuild and maintain digital asset management (DAM) systems, including standards for naming, versioning, and organizationPerformance, Risk & OptimizationTrack key creative operations metrics (timelines, throughput, utilization, revision cycles) to identify bottlenecks and inefficienciesProactively flag risks, resource constraints, and timeline issues with solutionsEnsure all deliverables meet quality and readiness standards before final deliveryContinuously improve systems, workflows, and processes as the organization scales