Customer Resolutions Specialist

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

What you'll be doing day to day

Resolves customer issues by collecting pertinent information, informing customers of options, and finding an acceptable resolution.

Resolves customer issues with urgency while balancing the needs of the customer, the IKEA store, and the Customer Support Center while considering operational procedures and costs.

Collaborates with our store partners, service providers, and installation providers to satisfy customer issues and to ensure customer standards are met or exceeded.

Provides customers with a forum to express their concerns and react in a professional and empathetic manner.

Maintains accurate records of customer resolutions and follows through or negotiates credits and/or discounts based on return policy incidents, and coordinates the return of merchandise with the customer.

Creates and supports reporting of Customer Resolution metrics to ensure KPIs are being met.

Contributes to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co‑workers and customers.

At IKEA it’s all about our customers. In Customer Relations we build and retain long‑lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that works together to ensure a positive and joyful experience for all visitors and customers: we set up services, gather feedback, and make things right! Our modus operandi is to connect to people by listening to their personal needs and creating genuine interactions. We’re a bunch of people who are truly passionate about people.

Job Details

Job type: Full time, Permanent

Hours: 38-40 hours per week

Pay range: $19.96 – $28.20 per hour based on relevant experience

Benefits
At IKEA, taking care of our co‑workers and their dependents is a top priority. That’s why we offer our eligible, regular co‑workers (part‑time and full‑time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well, and plan for their future.

Generous paid time off, holiday and sick time

WiselyPay – get earned wages up to two days early

Paid parental leave (up to 16 weeks)

KinderCare tuition discount

Retirement and bonus plans

Co‑worker discount, meal deal, and referral bonus

Pet insurance program

Education assistance and learning programs

Safety shoe reimbursement

24/7 telehealth visits

Dental and vision plans

Medical and Rx plans (must work at least 20 hrs/wk)

A fun and inclusive work environment

The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role.

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