Customer Experience Specialist- Hybrid- Johnston & Murphy

Job Summary
As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US. The ideal candidate has excellent verbal and written communication skills, is a problem solver with the ability to think creatively to resolve issues and is both empathetic and understanding of doing what is right for the customer. To be successful in this role, you must have the ability to effectively multi-task and manage your work as well as learn new software and applications.

Job Responsibilities

Provide timely support via phone and e-mail from customers, retail stores and other departments concerning orders, shipments and returns

Meet individual and team customer focused goals

Provide timely feedback regarding system needs, process improvements, website issues or customer concerns

Act as an ambassador for the brand, and adhere to an appropriate and effective set of core values

Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure

Assist with special projects within our Retail Operations and E-Commerce Departments

Job Requirements

1-2 years of customer service/call center experience; 1 year of retail experience preferred

High school diploma or equivalent, some college preferred.

Proficient in Microsoft Office; especially Word and Excel

Ability to quickly learn new software and applications

Excellent verbal and written communication skills

Follow procedures in place with minimal error

Ability to manage work and effectively multi-task

Use effective interpersonal skills and customer focused attitude to contribute to the success of the team

Must be able to work a scheduled shift between the hours of 7:00am and 7:00pm Monday - Friday and an occasional Saturday shift from 9:00am to 2:00pm.

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