Senior Account Manager

Job Details

Level: Senior
Job Location: Delta Dental of Illinois - Naperville, IL 60563
Position Type: Full Time
Education Level: Not Specified
Salary Range: $0.01 - $0.02 Base+Commission/year
Travel Percentage: Negligible
Job Category: Insurance
Senior Account Manager - We offer a companywide bonus program, tuition reimbursement, volunteer time off, an on-site fitness center and the flexibility of a hybrid work schedule.
Company Overview

Delta Dental of Illinois is the largest dental insurance company and continues to grow. Based in Naperville, IL, Delta Dental of Illinois has over 50 years of oral health experience and is dedicated to clients and employees alike.
Our company culture is inclusive, innovative and focused on achieving our goals. We believe in improving oral health through our dental benefit programs and through our Foundation, which develops and supports projects and organizations that improve access to oral healthcare and oral health education.
Position Summary

Delta Dental of Illinois is seeking a relationship-driven Senior Account Manager to support and retain a complex portfolio of employer group clients. In this role, you will serve as a trusted advisor, lead renewal and service strategies, and partner across teams to deliver an exceptional client experience while driving profitable growth.
Key Responsibilities

Manage complex client relationships and deliver proactive, high-quality service across an assigned portfolio.
Develop creative solutions, navigate client concerns, and use sound judgment to resolve challenging issues.
Drive account retention and identify opportunities for growth within existing client relationships.
Lead renewal planning, contract negotiations, and account strategy for employer group clients.
Partner with brokers, benefits leaders, sales teams, and implementation partners to support onboarding, service, and long-term client goals.
Analyze reporting needs, monitor performance expectations, prepare client communications, and contribute to presentations, renewals, and RFP responses as needed.
Qualifications

5+ years of experience managing and servicing key high profile accounts, preferably in the dental, medical, or benefits industry.
Current Illinois Insurance Producer’s license, or the ability to obtain one within a defined period after hire.
Strong analytical and strategic thinking skills to find win-win solutions.
Strong communication skills, including presentation and negotiation skills.
Ability to build trusted relationships with high expectation clients, influence outcomes, and work effectively across teams.
Knowledge of dental benefits, insurance operations, and client account management practices is preferred.
Why Join Us

Free dental for employees and their dependents
Competitive benefits: free vision, life, STD/LTD for employees / medical options for many budgets / 401k and company match
Generous PTO program; 11 paid holidays per calendar year
Great people and culture
Healthy work/life balance
Conveniently located off I-88 in Naperville, IL
A total expected annual compensation (base + variable compensation) of $120,000-$150,000+
Delta Dental of Illinois is an equal opportunity employer.

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