Field Service Representative

Overview
For this U.S. based position, the expected compensation range is $68,000 - $102,000 per year, which includes base pay and short-term incentive. The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.
Role and responsibilities
Schneider Electric’s Field Service Representatives play an impactful role within the organization — collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric. This field service role includes direct product training and training on all digital and physical tools, with service vehicles, tools, uniforms, mobile devices, and laptops provided for daily professional use. The position is site-based with occasional nonstandard hours and a 40-hour guarantee (+ overtime), with most work occurring at customer sites.
The Field Service Representative will operate within our U.S. Services business, focusing on servicing equipment supporting power distribution and critical power infrastructure.
Typical day may include:
Pre-site, startup, repair, preventive maintenance, and field modification of equipment
Problem solving with customers, electricians, sales partners, technical support, District Service teams
Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
Working with your Manager and/or Regional Service Director to resolve complex escalated issues
Continuous learning and training on various products both in the field and in the classroom
On some days, you may:
Travel throughout the region for local customer support or countrywide travel (overnight travel by vehicle/air)
Assist senior technicians and support Project Management on larger system start-ups
Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects
Act on behalf of the District Service Manager to resolve operational issues as required
Qualifications
An Associate’s degree, trade/vocational certification, Military training or similar experience in electrical-related disciplines
The ability to read blueprints/schematics
Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
2+ years of field service repair and customer service with UPS (Uninterruptible power supply) systems, power distribution and switchgear, seamless automatic transfer switches (ATS), power distribution units, electrical, electro-mechanical or electronics related equipment
2+ years in Field Services or equivalent industry experience
Must possess good safety practices and adhere to the company’s safety procedures/polices
Identify hazards present in the work area and report all safety matters, incidents, near misses, to management or safety representative
NFPA-70E or OSHA experience is preferred
Safe driving and vehicle operations skills
Skilled at utilizing test and diagnostic equipment
Experience reading and interpreting schematics, drawings, and operation manuals
The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions
Work frequently requires strenuous physical tasks, including bending, stooping and lifting, and carrying items weighing up to 40 pounds
Work outside in a variety of environmental extremes such as heat, cold, rain, and dust
Remain in a standing position for extended periods of time, including working in small confined spaces
English proficiency required to communicate with customers and team members
Proficient in basic computer skills and systems including Microsoft Office (Outlook, Teams, Word, Excel) and the ability to navigate and utilize company digital tools and resources
What we have for you
Within your first 180 days, you’ll experience a unique, team-oriented welcome with 8 weeks of in-person training in our brand-new state-of-the-art training facility in Dallas, TX with all expenses paid. Upon return from each training visit, you’ll continue with online training and will be paired with a local area mentor to receive on-the-job training and continue your onboarding journey with us.
Hear from one of our Field Service Representatives who loves her job and working with her customers!
Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more. Learn more about working with us: Schneider Electric careers
About our values
We strive to uphold IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – and to create a culture that supports sustainability and innovation. We are looking for IMPACT Makers who turn sustainability ambitions into actions.
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic.

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