Director - Service Acceptance

AST SpaceMobile is building the first and only global cellular broadband network in space to operate directly with standard, unmodified mobile devices based on our extensive IP and patent portfolio and designed for both commercial and government applications. Our engineers and space scientists are on a mission to eliminate the connectivity gaps faced by today’s five billion mobile subscribers and finally bring broadband to the billions who remain unconnected.

We are seeking a Director of Service Acceptance to lead the strategy, governance, and end-to-end execution of service validation across complex network and infrastructure deployments. This role is responsible for ensuring that all lab and field validation activities meet defined performance standards, service level agreements (SLAs), and regulatory requirements prior to launch and commercial activation.

The Director will lead a global team and establish scalable acceptance frameworks, driving consistency, automation, and quality across multiple environments and partner ecosystems. This role will collaborate closely with engineering, operations, and external stakeholders to ensure readiness, minimize defects, and enable successful service delivery.

Key Responsibilities

Define and own the overall service acceptance strategy, governance model, and execution roadmap

Lead and develop a global team of acceptance managers, test leads, and engineers across multiple regions

Establish validation standards, acceptance criteria, and structured test frameworks

Oversee execution of validation activities including regression, interoperability, and performance testing

Ensure acceptance processes meet defined performance requirements, SLAs, and compliance standards

Develop and implement automation strategies for regression and acceptance testing

Coordinate cross-functional teams to ensure alignment across system integration, deployment, and validation efforts

Manage engagement with external partners and ensure successful integration and validation across multiple systems

Drive defect tracking, root cause analysis (RCA), and resolution workflows to ensure high-quality outcomes

Ensure readiness documentation, test results, and acceptance artifacts are complete and auditable

Lead transition of accepted services into operational environments, ensuring stability and readiness

Provide executive-level reporting on acceptance progress, risks, and performance metrics

Drive continuous improvement of validation processes, frameworks, and operational efficiency

Qualifications
Education

Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Engineering, or a related technical field

Advanced degree or relevant certifications preferred

Experience

Minimum of 12+ years of experience in telecommunications, systems integration, network deployment, or service validation

Demonstrated experience in leading technical teams across multiple regions or projects

Proven experience managing complex, multi-site or multi-environment validation and deployment effortsExperience working across cross-functional teams and external partners

Preferred Qualifications

Experience with large-scale network or infrastructure deployments

Familiarity with system integration, interoperability testing, and performance validation

Experience working in multi-vendor or partner-driven environments

Knowledge of regulatory, compliance, or certification processes

Experience implementing validation automation frameworks

Exposure to lab and field validation environments

Soft Skills

Strong interpersonal and leadership skills

Proven ability to collaborate effectively within cross-functional teams

Excellent written and verbal communication skills, including executive-level reporting

Strong analytical and problem-solving capabilities

Meticulous attention to detail to ensure accuracy of documentation and deliverables

Ability to manage multiple priorities in fast-paced environments

Strong decision-making and stakeholder management skills

Technology Stack

Test and validation platforms and frameworks

Automation tools and CI/CD pipelines (e.g., Jenkins or similar)

Defect tracking and workflow tools (e.g., Jira, Confluence, or equivalent)

Data analysis and reporting tools (dashboards, analytics platforms)

Scripting or automation tools (e.g., Python or similar)

System monitoring and performance validation tools

Lab and integration testing environments

Physical Requirements

Ability to work in a standard office environment and use a computer for extended periods

Ability to support lab-based testing and validation activities as needed

Willingness to travel occasionally for deployment validation, partner engagements, or reviews

Ability to collaborate across global teams and time zones

AST SpaceMobile is an Equal Opportunity, at-will Employer; employment is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

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