Creative & Design Operations Lead

Requirements Are you the kind of person who looks at a broken process and sees a design solution
Do you know the difference between a sprint and a production cycle and when each one applies
If you're energized by building smarter systems and helping creative and design teams do their best work, this role could be a great fit
You know how creative and design teams work - the rhythms, the handoffs, the places where things quietly fall apart
You know how to build systems that hold
You're organized without being rigid
You're comfortable holding the line with stakeholders when the process calls for it and just as comfortable rolling up your sleeves when the team needs it
8+ years of experience in creative and/or design operations, ideally within a tech, fintech or agency environment
Deep proficiency with Asana and Jira, with a track record of building workflows that teams actually use
Proven experience operating across both Creative Ops and DesignOps functions, with an understanding of where they overlap and where they diverge
Deep understanding of both UX/product design and creative workflows (discovery, prototyping, testing, agile sprints) and traditional creative production cycles
Agile or scrum certification is a plus, with experience in applying velocity-based thinking to creative and design output
Demonstrated experience using AI and automation to improve operational workflows
Strong communication skills with the ability to adapt your approach for different audiences and situations
A collaborative, human-centered approach to problem-solving
Experience managing vendor relationships and external agencies
Familiarity with creative and design tools including Figma, Adobe Creative Suite and review/approval platforms e.g. PageProof
What the job involves This is a high-ownership role at the center of how Enova Studios operates
We're rapidly evolving and want an operations leader who knows how to bridge Creative Ops and DesignOps, owning the systems, tools and processes that keep creative production and product/UX design moving
You’ll work in close partnership with the Head of Studios to set priorities, surface risks and drive the operational roadmap
You'll be the connective tissue between Studios and the broader business, leading cross-functional conversations and managing vendor relationships in ways that build visibility for the work and the people behind it
You'll own the operational infrastructure and execution of Enova Studios: reporting, traffic, tools, process and vendor management. You’ll build the systems and visibility that keep the team running, growing and accountable for results
Work is organized, moving and unblocked across all Studios capabilities
Leadership has clear visibility into project status and operational health
Studios runs on a connected, well-maintained tool stack that account for marketing and product/UX design workflows alike
External relationships are well-managed and held to Studios standards
Studios is always looking at what's next in tools and AI, not just what's working now
Build and maintain dashboards that surface the true state of work and inform decision-making
Own end-to-end traffic management: ensuring work is captured, prioritized, resourced and tied back to measurable impact
Partner with Studios managers on workflow, capacity and accountability so the team stays focused on execution
Step in as project manager on larger initiatives, comfortable running a sprint or a traditional project depending on what the work requires
Serve as primary administrator of Asana and lead integration across the Studios tool stack, owning configuration, automations and ongoing optimization
Asana, Jira, Slack, PageProof, Claude and others
Own SOPs, workflows and escalation paths, applying a design thinking approach to continuously improve how work moves
Own vendor relationships including SOW management, vetting and renewals, holding partners accountable to Studios standards

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