Operations Technician

Operations Technician

As an Operations Technician in the Broadband NOC, you will be responsible for monitoring and maintaining the Broadband network. This role evaluates, opens/closes trouble tickets and works the repair of network equipment/facilities with field operations, tech support and other work groups. Knows equipment specific maintenance procedures and can assist field ops in card swaps and equipment restoration. Knowledge of Broadband / DSLAM network topology. Some basic knowledge of Ethernet router / switch equipment is a plus. Able to follow Methods of Procedure (MOPs), anticipate problems, and take corrective action proactively. Basic understanding of telecom, network topology and repair procedures. Works with minimal supervision in NOC environment, sometimes for extended hours and is available to work all hours in a 24x7 environment. Communicates effectively with peers, other * centers, off-net providers and customers.
As an Operations Technician, your duties and responsibilities will include: Maintain excellent acknowledgement and response time to alarms and customer calls. Provide quality documentation of network failures and maintenance activity. Establish factual data to allow management and vendors to understand the problem and prevent recurrence. Analyze, diagnose, sectionalize, isolate, and resolve trouble situations. Manage and correlate multiple trouble reports. Communicate with internal customers and others in a repair situation. Provide Tier I support in platforms supported. Interact with all Tier repair teams. Initiate internal/external escalations, as necessary. Provide follow up and closure of assigned trouble tickets. Works in 24x7 environment and may need to work evenings, nights and/or weekends and holidays.
Qualifications WHAT IT TAKES TO CATCH OUR EYE: Knowledge and experience in network architecture of Broadband / DLSAM network systems and configurations. Basic understanding of Ethernet router / switch and ATM network equipment is a plus. Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems. Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels. Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite.
BONUS POINTS FOR: Industry certifications (Business Management or Technical Certification). Awards for operational or customer service excellence. Experience working as a technical support analyst/specialist. Experience working in a Network Operations Center.
Location: Remote in the US
Compensation: $28.00 - $30.00 per hour on W2
Benefits: At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits: Four options of medical Insurance. Dental and Vision Insurance. 401k Contributions. Critical Illness Insurance. Voluntary Permanent Life Insurance. Accident Insurance. Other Employee Perks
About LanceSoft LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch
Equal Opportunity Statement LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.