Communication Specialist I

Overview
Job Summary

Responsible to serve as a communications coordinator between all customers of Air Methods Communications (AirCom), including aircraft flight crews, pre‑hospital health care providers and other qualified callers. This team works 12‑hour shifts – night shift is a 5pm start time. Hourly rate starting at $21–$22/hr.

Essential Functions and Responsibilities include the following:

Coordinate all flight coordination information, including computer data entry

Responsible for flight following from lift off to touch down, following all FAA and company regulations

Responsible for initial communications of public, private and flight‑related calls coming into AirCom

Responsible for communications between pre‑hospital health care providers and the receiving institutions

Promote communication between Communications Specialists, members of Flight team and outside agencies

Assist in training new employees

Other duties as assigned

Additional Job Requirements

Regular scheduled attendance

Ability to work 12‑hour shifts and be on call as required

Compliance with policies and procedures as defined in the Employee Handbook, AirCom Policy and Procedure Handbook and customer defined policy and procedure.

Subject to applicable laws and Air Methods’ policies, regular attendance is an essential function of the position. All employees must follow Air Methods’ employment practices and policies.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.

Education & Experience

High school diploma or general education degree (GED); and one to two years’ related experience and/or training; or equivalent combination of education and experience.

1–2 years dispatch experience or experience with medical terminology used by Emergency Medical Technician or CNA

Ability to present a professional image on the telephone and radio

Skills

Ability to multi‑task efficiently, work in a fast‑paced environment on multiple projects, and have a strong attention for detail

Advanced customer service and phone skills

Excellent written and verbal communication skills

Ability to be a team player with a professional attitude

Ability to take and relay reports accurately

Strong interpersonal skills and a high degree of collaboration at all levels

Computer Skills

Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook

Certificates, Licenses, Registrations

NAACS, EMT‑B, EMT‑A, EMT‑P, CAN, LMT, or Pilot Certificate preferred

Minimum pay
USD $25.00/Hr.

Maximum Pay
USD $27.70/Hr.

Benefits
For more information on our industry‑leading benefits, please visit our benefits page here.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60‑1.35(c)

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