Customer Education Specialist | Housing

Location

New York City
Employment Type

Full time
Location Type

On-site
Department

Education & Training
About The Role

EliseAI is looking for a Customer Education Specialist to ensure a seamless onboarding process and transition for our clients as they adopt our products. You will work closely with the Director of Customer Success and other teams to develop and execute comprehensive onboarding strategies. This role requires a blend of customer-facing interactions, content creation, technical expertise, and a proactive approach to gathering and incorporating client feedback.
Key Responsibilities

Conduct thorough onboarding sessions with new and existing customers, ensuring they have a deep understanding of our products and how to leverage them effectively
Develop and deliver engaging training sessions, both in-person and remotely, tailored to the specific needs and preferences of each client
Proactively seek feedback from customers throughout the onboarding process, identifying areas for improvement and implementing strategies to address any gaps or challenges
Act as a liaison between customers and internal teams, advocating for client needs and contributing to product enhancements based on user feedback
Stay informed about industry trends and best practices in customer training and onboarding, continuously seeking opportunities to enhance our approach and deliver exceptional experiences
Requirements

3+ years of experience in a customer-facing role, preferably in customer success, training, teaching, facilitation, or a related field
Willingness to travel as needed to conduct in-person training sessions with clients
Strong communication and presentation skills, with the ability to convey complex information in a clear and understandable manner
Technical proficiency, with the ability to quickly learn and demonstrate expertise in our products or services
Experience creating educational content, including videos, tutorials, and documentation preferred
Proven ability to build rapport with customers and establish trusted advisor relationships
Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively
Willing to work in person at NYC headquarters with your team 4‑5 days per week
Benefits

Equity in the company in the form of stock options
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Monthly fitness stipend
Our brand new Midtown south office with an open floor plan, fully stocked kitchen, and company paid lunch
Fun company social events through our Elise and the City program
Unlimited vacation and paid holidays
We'll cover relocation packages from outside of the Greater NYC metro area - we'll make the move exciting, not painful.
Job Compensation Range

The salary range for this role is $100,000 - $120,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.
EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please note that employment with EliseAI is on an \"at-will\" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at recruiting@eliseai.com

#J-18808-Ljbffr