Technical Account Specialist (Technical Support)

Do you want to shape the future of fintech and healthtech? Energized by challenges and inspired by bold goals? Ready to elevate your career alongside driven and talented colleagues? If that sounds like you, explore a career at Alegeus today. Opportunity Happens Here .

Technical Account Specialist
As a Technical Account Specialist, you’ll play a critical role in driving positive client outcomes by bridging the gap between business needs and technical solutions, supporting integrations, resolving data and application issues, and ensuring seamless service delivery.

Responsibilities

Build trusted partnerships with clients by serving as a go‑to technical and operational resource, ensuring confidence, clarity, and consistency in every interaction.

Dive into data and systems using SQL and analytical skills to uncover insights, troubleshoot issues, and keep integrations running smoothly.

Collaborate across internal teams and external vendors to deliver reliable integrations, resolve complex challenges, and continuously improve client experiences.

Support and enhance file‑based and system integrations, including SFTP processes, batch jobs, and data exchanges that power our clients’ operations.

Contribute to meaningful projects and process improvements that increase efficiency, reduce risk, and elevate service delivery.

Communicate clearly and confidently with both technical and non‑technical audiences, translating issues into solutions and progress into results.

Essential Skills

Strong technical troubleshooting, SQL‑based data analysis, integration support, vendor coordination, and cross‑functional collaboration—with exceptional communication and prioritization skills.

1–3+ years in a customer‑facing technical role such as technical support, application support, client support, implementations, or account coordination; experience working with data integrations, file transfers, and regulated or SaaS environments preferred.

Bachelor’s degree in a technical discipline or equivalent related experience.

Location: Hybrid role requiring presence in the office 25% of the time.

Benefits

A flexible work environment

Competitive salaries, paid vacation, and holidays

Robust professional development programs

Comprehensive health, wellness, and financial packages

Position Compensation Range: $53,000.00 - $90,400.00

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

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