Omnichannel Customer Experience Specialist

MSC Industrial Supply Co. in Southfield, MI is seeking a full-time Customer Care Representative – Omnichannel to deliver personalized customer experiences in a contact center environment. You will be responsible for managing customer interactions via calls and emails, troubleshooting issues, and enhancing sales through upselling.
The ideal candidate has strong customer service skills, experience with AS400 and other tools, and the ability to provide exceptional service in a fast-paced environment. Offering a competitive salary, MSC values collaboration and productivity.

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