Jobs via Dice is hiring: Tech Writer in Orange

Technical Documentation Specialist
The Technical Documentation Specialist partners closely with product, engineering, and operational teams to create clear, accurate, and user‑focused technical documentation. Reporting to the Director of Technical Product Management, this role transforms complex technical concepts into accessible documentation that supports internal teams, partners, and stakeholders across the organization.

Responsibilities

Documentation & Content Development:

Develop and maintain technical design documents, system architecture overviews, operating procedures, how‑to guides, FAQs, and support documentation aligned to a defined product and delivery roadmap. Translate complex technical concepts—including application architecture, database design, data management, systems integrations, and SaaS infrastructure—into clear, structured, and consumable documentation. Create and maintain visual artifacts such as process flows, diagrams, charts, and system models to improve clarity and usability.

Research, Elicitation & Collaboration:

Execute information‑gathering techniques (interviews, workshops, document reviews, hands‑on system exploration) to capture accurate technical documentation and related business/operational processes. Partner closely with architects, developers, QA, cybersecurity, technical product managers, business analysts, and operations teams to ensure technical accuracy and alignment. Collaborate with delivery planning and project teams to align documentation priorities with strategic initiatives and release plans.

Content Governance & Quality:

Maintain a structured, centralized technical documentation library with version control, approvals, sign‑offs, and archival standards. Ensure consistency of terminology, structure, and style across all technical documentation and teams. Provide regular status updates, proactively manage dependencies, and elevate risks or blockers.

Continuous Improvement:

Stay current with technical products, platforms, and environments. Share best practices, lessons learned, and documentation standards across teams. Contribute to continuous improvement initiatives related to documentation processes, tooling, and knowledge management.

Knowledge, Skills & Abilities

Core Skills:

Exceptional English written and verbal communication skills; strong research, analysis, and knowledge‑elicitation capabilities; detail‑oriented, curious, and motivated to continuously learn new technologies and domains; proven ability to collaborate with highly technical, cross‑functional teams.

Technical Skills:

Proficiency with documentation and diagramming tools such as Microsoft Word, Excel, and Visio; working knowledge of relational databases and query concepts (e.g., MS SQL); familiarity with modern application development environments and tools (e.g., Microsoft .NET, C#, Visual Studio, Git, Azure DevOps/TFS); strong analytical, diagnostic, and problem‑solving capabilities; understanding of systems integration (e.g., API, REST/SOAP services), SaaS platforms, cloud infrastructure architectures (e.g., AWS, Azure), and application modernization.

Preferred Experience:

Experience in health insurance, healthcare technology, or other highly regulated industry; deep understanding of HIPAA, PHI, PII compliance, and regulatory‑driven development.

Requirements

Bachelor's degree in a related field (or equivalent experience).

3‑5 years of recent experience in a technical writing or documentation role.

Relevant professional certifications (e.g., Society for Technical Communication or equivalent) preferred.

EEO Statement
Everforth Apex Systems is an equal‑opportunity employer. We do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department.

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