PE Program Coordinator

Career Opportunities: PE Program Coordinator (18147)
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full‑time eligible employees, a defined benefit pension plan, generous time‑off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: PE Program Coordinator

Job Title: Program Specialist VI

Agency: Health & Human Services Comm

Department: Prov Resol and Admin Appeals

Posting Number: 18147

Closing Date: 07/02/2026

Posting Audience: Internal and External

Occupational Category: Business and Financial Operations

Salary Range: $5,098.66 - $8,304.83

Pay Frequency: Monthly

Salary Group: TEXAS-B-23

Shift: Day

Additional Shift: None

Telework: Eligible for Telework

Travel: Up to 10%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Exempt

Facility Location:

Job Location City: Austin

Job Location Address: 701 W 51ST ST

Other Locations: None

MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS

Brief Job Description
The Texas Health and Human Services Commission (HHSC) Medicaid CHIP Services (MCS) department seeks a highly qualified candidate to fill the position of Program Specialist VI (Program Coordinator) in the Provider Enrolment (PE) program. The ideal candidate thrives in an environment that emphasizes teamwork to achieve goals, excellence through high professional standards and personal accountability, curiosity to continuously grow and learn, critical thinking for effective execution, and integrity to do things right even when what is right is not easy.

Essential Job Functions
Provider Support – Assists the Provider Enrollment unit with PE related questions and complaints. Works with internal and external stakeholders, including contracted vendors, to research and disposition provider questions and complaints. (25%)

Liaison – Leads or represents PE in workgroups and meetings to disseminate information on PE policy and programmatic initiatives. Prepares agenda, facilitates discussions, and maintains effective working relationships with PE representatives. Coordinates with stakeholders on major initiatives including workgroups, technical changes, policy changes, and other major projects. Coordinates with other HHSC areas involved in managed care. Identifies operational, policy and technical impacts to PEs, shares information with stakeholders and coordinates to ensure successful implementation. Solicits feedback from internal and external stakeholders on proposed program and policy changes. (25%)

Technical Support – Provides technical assistance to program and PE staff, providers, and State Medicaid contractors. Serves as an expert on managed care policies and processes that affect PE; provides consultative support to other PE staff on PE policies and processes. Plans, researches, coordinates PE program policies and rules that affect other HHSC program areas. Recommends PE contract updates for PE. (15%)

Research and Analysis – Interprets policies, procedures, rules, regulations and standards related to program to other program areas. Performs legislative bill analysis. Researches PE contracts and processes. (15%)

Communications – Responds to legislative and external inquiries and requests. Prepares complex written reports, presentations and other PE program deliverables. Presents program policy at meetings. Participates in other workgroup meetings. Communicates with industry stakeholder groups such as provider associations and health plan associations. Drafts guidance and notices to providers with program updates. (10%)

Special Projects – Leads and participates in operational projects affecting the unit. Coordinates with other program areas with minimal oversight. Serves as a lead team member providing direction to others. May train others. (10%)

Licensure, Certification, or Registration
None

Knowledge, Skills and Abilities

Knowledge or experience with Medicaid provider enrollment preferred.

Knowledge of Medicaid or other HHSC programs preferred.

Skill in developing accurate, clear, and succinct program policies.

Skill in analyzing, interpreting and evaluating laws, policies and procedures.

Skill in leading large workgroups and in making presentations.

Skill in using Outlook, Word, and Excel.

Excellent verbal and written communication skills.

Proficient in web conferencing tools (GoToMeeting & Teams).

Ability to establish and maintain strong working relationships with stakeholders.

Ability to work in a dynamic and fast‑paced environment.

Ability to interpret statutes, state, and federal rules and regulations.

Ability to prepare complex written reports.

Ability to review and analyze contract documents and complex data sets.

Initial Screening Criteria

Graduation from an accredited four‑year college or university. Relevant experience may be substituted for each year of required education.

Three years’ experience preferred researching, analyzing, developing and communicating policy to stakeholders.

Three years’ experience handling customer escalations.

Three years’ experience preferred leading large workgroups or special projects or hosting webinars or virtual online meetings or events.

Two years’ experience preferred working in the healthcare industry.

Additional Information

Your application must be complete and contain all the requested information. Job histories must demonstrate how you meet the initial selection criteria at a minimum.

Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of the HHSC Human Resources Manual.

This position may be eligible for telework in accordance with the HHSC Telework Policies, which includes in‑office attendance three days a week. Telework policies are subject to change.

Active Duty, Military, Reservists, Guardsmen, and Veterans
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active‑duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on‑line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E‑Verify. You must bring your I‑9 documentation with you on your first day of work. Download the I‑9 Form.

Telework Disclaimer
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

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