Inside Sales & Customer Support Manager

Inside Sales & Customer Support Manager

Our client, a leading manufacturer of medical devices and instruments, is focused on delivering high-quality solutions to the healthcare industry. They are currently looking to strengthen their commercial operations and are seeking an experienced Inside Sales & Customer Support Manager to develop and lead this critical function.
Key Responsibilities

You will be responsible for:
Developing and managing the customer-facing inside sales organisation.
Implementing and refining inside sales processes and programmes to create measurable value.
Serving as the primary point of contact for all customers, partners, and sales opportunities.
Collaborating with the sales team to manage the CRM system and business development pipeline.
Partnering with the operations team to align production and build plans with customer delivery dates.
Working cross-functionally with Quality and Finance teams on customer complaints, RMAs, and accounts receivable.
Coordinating all aspects of trade show participation, from registration to on-site logistics.
Candidate Profile

We are seeking candidates with:
Essential Experience
A degree in Business, Sales, Marketing, or a related discipline, or equivalent professional experience.
At least 3 years of experience in a customer service, inside sales, or marketing role, ideally with management responsibilities.
A background in a high-technology manufacturing environment, preferably within medical devices, healthcare, or biotechnology.
Strong proficiency with MS Office (Word, PowerPoint, Excel) and CRM systems.
Outstanding written and verbal communication skills, with experience delivering presentations.
The ability to work with minimal supervision in a dynamic, fast-paced environment.
Desirable Experience
Previous accounting experience.
Knowledge and experience with ISO 13485 and cGMP processes.
Why Join?

This is an opportunity to:
Take a key leadership role in a well-regarded medical device and instrument company.
Build and shape a customer-facing inside sales function.
Work in a highly visible, cross-functional position collaborating with sales, operations, quality, and finance.
Play a crucial part in driving customer satisfaction and overall business growth.
Package

Base salary:

$70,000 - $90,000 per year
Bonus:

To be confirmed
Benefits:

Comprehensive benefits package including 401(k) with matching, health, dental, and vision insurance, paid time off, and parental leave.
Location:

Newbury Park, CA
Travel requirements:

Occasional travel for trade shows and training.
Apply

For a confidential discussion or to apply for this opportunity, please submit your CV.
Due to the volume of applications, only suitable candidates will be contacted.