Customer Experience Specialist (Automotive/Administrative)

Customer Experience Specialist
Bill Harris Dealerships | Ashland, Ohio

Hourly rate: $17-$20 per hour, plus overtime and performance bonuses.

Job Overview
At Bill Harris Dealerships, we believe customer service is more than answering phones. Every interaction is an opportunity to create an advocate, solve a problem, and leave someone better than we found them. We are looking for someone with a servant’s heart, a positive attitude, and a genuine desire to help people. Experience in the automotive industry is not required; we can teach skills. We seek enthusiasm, empathy, and a commitment to delivering exceptional customer experiences.

Why Team Members Love Working at Bill Harris Dealerships

Family atmosphere where family comes first

Open-door leadership and accessible management team

Team members are treated as valued contributors

Opportunities for advancement and career growth

Paid training and ongoing development

Performance-based bonus opportunities

Stable, growing organization with multiple career paths

Compensation & Benefits
Starting wage: $17‑$20 per hour plus overtime opportunities and performance bonuses.

Medical, Dental, and Vision Insurance

Employer-Paid Life Insurance

Retirement Savings Plan

Paid Time Off

Paid Holidays

Paid Training

Company-Provided Uniforms

Employee discounts on vehicle purchases, parts, and service

What You’ll Do

Answer incoming customer calls professionally and courteously

Assist customers with questions, concerns, and appointment scheduling

Schedule sales and service appointments

Make outbound follow-up calls to customers

Respond to website and internet inquiries

Communicate with customers through phone, email, and text messaging

Confirm and reschedule appointments as needed

Maintain accurate customer information and notes in our CRM system

Coordinate with departments throughout the dealership

Follow up to ensure customer concerns are resolved

Track customer interactions and schedule future follow-up communications

Help create positive customer experiences that reflect our values

Meet and exceed monthly performance goals

Assist with additional administrative and customer service duties as assigned

What We’re Looking For

Positive, upbeat, and professional attitude

Excellent communication and listening skills

Genuine compassion and empathy for others

Strong problem‑solving abilities

Coachable and eager to learn

Team‑oriented mindset

Ability to take ownership and follow through

Strong computer and organizational skills

Previous customer service experience preferred but not required

Prompt and courteous demeanor

Valid driver’s license

Your Career Path Starts Here
This is more than an entry‑level position. It’s an opportunity to build a career. As a Customer Experience Specialist, you’ll develop valuable skills in communication, customer service, relationship building, technology systems, problem‑solving, and business operations.

Potential career paths include:
Years 1‑3

Sales Professional

Service Advisor

Business Development Representative

Media & Marketing

Administrative & Accounting Support

Years 3‑7

Sales Manager

Service Manager

Parts Manager

Customer Experience Manager

Office Manager

Media Manager

Finance & Insurance Manager

Years 7+

General Sales Manager

Fixed Operations Director

General Manager

Controller

Dealer Principal

We believe in promoting from within. Many organizations hire managers from outside, but we prefer to develop leaders from within. When you join Bill Harris Dealerships, you’re not simply accepting a job—you're starting a career with unlimited potential. Your growth is determined by your attitude, work ethic, willingness to learn, and desire to serve others. Our mission is to serve with excellence according to our core values in a distinctly different manner that enriches our community.

Bill Harris Dealerships is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to creating an inclusive environment for all employees.

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