Lead Conversational Designer - Agentic Experiences

Role Overview
As a Conversation Designer on the AI Design Systems team, you will translate AI product vision into working behavioral systems.

Role
This is a systems design role, not a copywriting role. You will shape how Bryte’s AI agents behave by building and evolving conversation response patterns, ontologies and structured content models, and prompt and interaction frameworks. You’ll work in a highly ambiguous, fast‑moving space shipping real AI experiences while continuously refining the systems that power them. Bryte AI is UKG’s next‑generation agentic platform that transforms static workflows into adaptive, AI‑mediated experiences for managers and employees. We are building systems that don’t just respond, but interpret intent, negotiate outcomes, and take action within the constraints of trust, transparency, and compliance. This is not a traditional chatbot space. We are defining how AI operates inside high‑stakes HCM environments.

About The Role

Designing systems that shape AI behavior

Working with structured content, schemas, and ontologies

Operating in ambiguity and shipping quickly

Deeply collaborative with design, engineering, and legal

This Role Is Not

Writing UI copy or chatbot scripts

Pure UX or visual design

Pure research or strategy without execution

Responsibilities
Build & Evolve AI Behavior Systems

Design and refine conversation response patterns that govern how AI agents interpret, respond, and act.

Develop and extend ontologies and structured content systems that enable scalable, consistent AI behavior.

Translate brand voice, policy, and UX principles into machine‑interpretable frameworks.

Ship Agentic Experiences

Define how agents operate across a spectrum of autonomy from suggesting, confirming to acting on the user's behalf.

Design for complex scenarios involving trust, compliance, and human‑in‑the‑loop decision making.

Iterate Through Experimentation

Rapidly test and refine patterns based on real user interactions and feedback loops.

Partner with design and product to run experiments on interaction strategies, autonomy levels, and system behaviors.

Continuously improve systems based on task success, user trust, and escalation patterns.

Design For Trust, Safety, And Transparency

Build patterns that make AI behavior explainable, predictable, and controllable.

Define how and when AI should ask, confirm, defer, or act.

Address bias, privacy, and compliance constraints within HCM contexts.

About You
We are looking for a systems thinker who enjoys turning complexity into structure and has deep curiosity and a hands‑on obsession with AI tools and behaviors. A designer who thrives in undefined, rapidly evolving spaces with the ability to balance speed, quality, and responsibility in high‑stakes domains.

Basic Qualifications

7+ years of experience designing conversational or AI‑driven systems, with strength in structured content or interaction models.

Demonstrated ability to translate ambiguous problems into scalable systems or frameworks.

Portfolio showing end‑to‑end work, including systems thinking and shipped outcomes.

Comfort working with structured data, schemas, or content models.

Preferred Qualifications

Experience working with LLM‑powered or agentic systems.

Familiarity with tools such as Dialogflow, Rasa, Voiceflow, or similar.

Experience collaborating closely with engineering on system implementation.

Background in HCI, linguistics, UX, or related fields.

Compensation
The pay range for this position is $129,500 to $186,100. The actual base pay offered may vary depending on skills, experience, job‑related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance‑based bonus plan and to receive restricted stock unit awards as part of total compensation.

Equal Opportunity Employer
UKG is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. UKG participates in E‑Verify. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

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