Account Recovery Specialist

Account Recovery Specialist

Location: Milford, OH (Onsite) FTE only
The Account Recovery Specialist will support customers by helping them securely regain access to their accounts. This role focuses on identity verification and case resolution while maintaining strict compliance with data security standards.
Perform SOP driven review of cases received in workflow
Validate customer details including name, registered email ID, and account usage patterns
Verify the reason for account lockout such as:
Enabling Two Factor Authentication (2FA)
Cookie or login verification issues
Ownership changes or account recovery processes
After validating all mandatory checks, initiate a templatized communication via the workflow to proceed with customer account activation or escalate to a compliance analyst
Follow SOPs, compliance guidelines, and client policies
Meet process KPIs including AHT, Quality and Compliance adherence.
Experience:
0-2 years of experience (BPO/BPS preferred).
Strong communication skills (verbal and written).
Ability to handle high-sensitivity customer data with confidentiality.
Proficiency in navigating different systems and tools.
Strong analytical and problem-solving skills.
Attention to detail and accuracy.
Eager to learn.