Senior Account Technology Strategist

Position Summary
More than 100 million users around the globe rely on Cloud Software Group (CSG) to help them adapt, transform, and meet the challenges facing every modern enterprise across private, public, managed, and sovereign cloud environments. CSG enables customers to evolve, compete, and succeed by leveraging its software franchises across data, automation, insight, and collaboration.

Lead Account Technology Strategist (ATS) Overview
The Lead ATS is responsible for strategic technical engagement with a customer’s business and IT decision‑makers. As a trusted advisor, the Lead ATS develops a CSG technology roadmap to achieve business and IT goals, identifies opportunities that increase value creation, provides technical expertise that informs and impacts sales execution, develops value propositions essential to increased customer consumption and adoption, and uses a superior customer focus to facilitate ongoing partnership and retention.

Primary Duties & Responsibilities

Develop strategic partnerships and build trusted relationships with customers, technical stakeholders, and decision‑makers, typically at senior levels across the customer’s organization.

Fully integrate with customers, maintaining essential relationships across all levels through regular and consistent communication.

Possess a comprehensive understanding of highly dynamic and constantly changing customers’ environments and create strategic plans that align with future goals.

Provide technical thought leadership and articulate industry trends and insights as a trusted technology advisor.

Orchestrate technical engagement and resources to ensure customer needs are met amid diverse technologies and compatibility factors.

Overcome technical and competitive objections, accelerating the technical evaluation component of the sales cycle.

Assess the potential application of products to meet business needs and demonstrate solution value, ensuring high satisfaction and minimizing churn.

Conduct product demonstrations and technical presentations remotely or on site, driving adoption and consumption with Customer Success and internal stakeholders.

Engage in continuous discovery, bringing in SAs, PSEs, and PMs for demos and discussions on new features, adjusting strategies as needs change.

Build complex, multi‑product proof‑of‑concept solutions for customer evaluations as part of a sales engagement process.

Manage various customer concerns, from licensing to wide‑scale product needs, coordinating with internal senior leaders and SMEs to ensure seamless service and resolution.

Conduct regular case reviews, anticipate issues before they arise, and consistently engage customers to ensure optimal environments.

Keep thorough records of all customer interactions, use cases, potential future use cases, overall technical strategy, and any projects in Salesforce to prepare for internal reviews and leadership updates.

Serve as an external spokesperson and evangelist for the company’s vision and associated technologies.

Provide regular and efficient updates on assigned accounts to Sales and Sales Engineering management, contributing to the broader team’s technical mindshare.

Present and communicate effectively at an executive level to multiple customers and prospects.

Own or collaborate on initiatives impacting the immediate sales area, such as go‑to‑market strategies, and positively influence sales opportunities beyond the assigned account set.

Maintain a solid understanding of competitive technologies to position and win.

Provide thought leadership for the team, offering feedback and ideas on best practices.

Lead the team by creating and sharing innovative usage and go‑to‑market strategies, continuously adapting to industry changes.

Mentor and lead other ATS professionals, fostering a culture of collaboration, innovation, and continuous improvement.

Work across departments (sales, product development, marketing) to align efforts and drive strategic initiatives.

Adapt quickly to changes in technology, leveraging them as opportunities to create new business value.

Possess deep understanding of the industries in which customers operate, including key trends, challenges, and regulatory environments.

Takes ownership of outcomes, holding self and others accountable for delivering on commitments and achieving strategic goals.

Proven track record of driving significant revenue through strategic upselling, cross‑selling, and new business development.

Expertise in aligning technology solutions with broader business strategy, ensuring tangible business outcomes.

Assist in projects and initiatives outside the ATS organization that help drive go‑to‑market strategies and product development.

Broad Understanding of the Following

DaaS / VDI

Applications

Enterprise Browser

Enterprise Mobility Management

Networking

Enterprise Security

Data Management

Data Analytics

Qualifications (Knowledge, Skills, Abilities)

Understanding of CSG’s competitive domain and technologies.

Passion for technology and innovation, and proven “forward thinker.”

Strong understanding of business processes and their implementation into enterprise applications.

Analytical and negotiation skills, particularly at the C‑level.

Ability to quickly grasp and distinctly explain technological and business concepts.

Ability to evaluate and develop existing teams and reshape them as necessary while mentoring and inspiring.

Track record of consistently delivering revenue numbers and supporting accurate forecasts while focusing on team development and growth.

Ability to work independently with limited oversight.

Prioritizes and manages many diverse tasks, objectives, and risks.

Excellent oral, written, and presentation communication skills.

Possesses a high level of specialized sales and product solution knowledge.

Requirements (Education, Certification, Training, & Experience)

Bachelor’s degree or equivalent experience required.

3+ years of technical customer service experience in high‑tech, indirect sales, and/or procurement environments with a record of success in driving customer adoption of technology.

Ability to travel.

Beneficial Certifications (Not Required)

Citrix Certified Expert Virtualization (CCE‑V), Citrix Certified Professional – Virtualization, Citrix Virtual Apps and Desktops Service on Citrix Cloud Certified (CC‑VAD‑CC), Citrix Virtual Apps and Desktops Service Integration with Microsoft Azure Certified (CC‑VAD‑MA) or Virtual Apps and Desktops Service Integration with Amazon Web Services Certified (CC‑VAD‑AWS)

Microsoft Certified Azure Administrator or Azure Solutions Architect.

AWS Certified Cloud Practitioner.

Google Associate Cloud Engineer.

Updated Security Certifications.

Compensation may vary depending on location, qualifications, job‑related education, training, experience, licensure, and certification. Certain roles are eligible for additional rewards, including annual bonus and sales incentives, depending on the terms of the applicable plan and role as well as individual performance. NY generally ranges: $104,594–$156,890. CA generally ranges: $119,237–$178,855. All other locations fall under our general state range: $104,594–$156,890.

Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.

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