Sr. Consumer Access Specialist Sebring

Job Overview

AdventHealth is seeking a Clinical Registration Staffing Coordinator to ensure timely and accurate patient registration and insurance verification. The role is full‑time, Monday to Friday, 8:00am – 4:30pm, located at 4200 Sun N Lake Blvd, Sebring, FL 33872. The coordinator will maintain relationships with clinical partners to enhance patient experience, organize coverage during absences, and coordinate with case management when needed.
Responsibilities

Maintain open communication with clinical, ancillary, and consumer access departments.
Provide continuous coverage of the assigned registration area.
Arrange relief coverage during extended absences.
Contact insurance companies by phone, fax, online portal, and other resources to obtain and verify eligibility and benefits before scheduled appointments.
Register patients for all services, ensuring accurate demographics.
Perform Medicare compliance reviews, eligibility checks, and complete Medicare Secondary Payer Questionnaires.
Assign appropriate payer plans and update financial assessments, eligibility, and benefits.
Create accurate estimates to maximize up‑front cash collections; add collections documentation when required.
Coordinate with case management staff when pre‑authorization is not obtained for an inpatient stay.
Maintain the department invoice process, including receiving, validating, filing, and processing invoices for payment.
Document all conversations with patients and insurance representatives in the appropriate fields.
Perform other duties as assigned.
Knowledge, Skills, and Abilities

Mature judgement in dealing with patients, physicians, and insurance representatives.

Required
Intermediate knowledge of Microsoft programs and familiarity with database programs.

Required
Ability to operate general office machines such as computer, fax machine, printer, and scanner.

Required
Ability to learn and perform multiple tasks and organize work systematically and efficiently.

Required
Communication skills, both verbal and written.

Required
Adaptability in an ever‑changing healthcare environment.

Required
Follow complex instructions and procedures with close attention to detail.

Required
Adherence to government guidelines such as CMS, EMTALA, and HIPAA and corporate policies.

Required
Exceptional customer service skills.

Required
Advanced understanding of insurance knowledge and benefits.

Required
Advanced understanding of hospital electronic medical record (EMR) system.

Required
Basic medical terminology.

Required
English language proficiency (read, write, speak conversational).

Required
Understanding of HIPAA privacy rules and discretion with confidential patient information.

Preferred
Intermediate medical terminology.

Preferred
Bilingual – English/Spanish.

Preferred
Education

High School graduate or equivalent.

Required
Associate degree in business, education, health services administration, or related field.

Preferred
Work Experience

1+ year of customer service experience.

Required
1+ year of revenue cycle experience.

Required
2+ years of direct patient access.

Preferred
Licenses and Certifications

Certified Healthcare Access Associate (CHAA).

Preferred
Certified Revenue Cycle Rep (CRCR).

Preferred
Physical Requirements

Physical requirements can be viewed here: https://tinyurl.com/23km2677
Pay Range

USD 17.01 – 27.21 per hour.
Background Screening Requirement

Position requires Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at https://info.flclearinghouse.com/.
Equal Opportunity Employer

AdventHealth is an equal opportunity employer and complies with federal, state and local anti‑discrimination laws, regulations and ordinances.

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