Owning the voice and tone guidelines, the full-time Lead Writer, Product & Education will manage narrative clarity and empathy across customer interactions while working remotely to simplify complex financial content and drive educational initiatives.
Key responsibilities
Set the standard for voice and tone across all customer touchpoints, ensuring clarity and empathy
Collaborate cross-functionally to create seamless customer journeys that integrate interface and language
Transform complex financial concepts into accessible, engaging content that fosters customer understanding
Required qualifications
7+ years of experience in UX and product writing, with a portfolio demonstrating the ability to simplify complex systems
Experience in fintech, financial services, or edtech is a genuine plus
Proven ability to create educational content that enhances financial literacy within products
Strong attention to detail in language and an understanding of customer emotional states
Passion for societal change and alignment with the company's mission and values
Lead Writer, Product & Education
Virtual Vocations Inc · New York, NY, USA ·
- Job type:
- Full Time