Director of Client Services - Sales - Branded Promotional Merchandise
Austin, Texas, United States
Overview
As a key member of the Sales Leadership Team, the Director, Client Services plays a vital role in both the strategic direction and day-to-day leadership of assigned enterprise and hybrid client accounts. This role requires a dynamic leader who combines strong sales and operational acumen with the ability to drive strategic growth, mentor high-performing teams, and build trusted long‑term client and internal partnerships.
Responsibilities
- Collaborate with Sales, Program and Operational leadership to define account‑specific growth strategies and align them with overall business objectives.
- Lead strategic planning sessions with account teams to develop marketing, promotional, and brand engagement strategies for key clients.
- Analyze financial data, sales trends, and client performance to craft strategic plans and ensure continued margin and revenue growth.
- Represent client needs within BDA and act as a key voice in Sales Leadership discussions, contributing to broader company planning and best practices.
- Serve as the sales leadership point of contact for a portfolio of enterprise accounts, building long‑term, trusted partnerships with clients.
- Lead efforts to understand and address client priorities, KPIs, and brand compliance standards while proactively identifying opportunities for added value.
- Oversee the development and execution of Quarterly/Annual Business Reviews (QBRs/ABRs) and other strategic initiatives.
- Monitor and enhance client satisfaction using data and insights such as NPS and VOC feedback.
- Manage, mentor, and develop a team of Account Managers and support staff, fostering a culture of accountability, collaboration, and continuous growth.
- Ensure Large Account Management Plans are well documented, clear, and executable, with defined strategic goals.
- Create client purpose, vision and business objectives extending 1–3 years as a proactive retention strategy.
- Conduct regular 1:1s, team meetings, performance reviews, and coaching conversations to align with KPIs and forecast goals.
- Partner with HR to lead hiring, onboarding, and talent planning efforts.
- Ensure Salesforce CRM compliance, accurate forecasting, pipeline health, and timely quote/order processing.
- Oversee execution of large client projects, ensuring alignment with internal resources, vendors, and compliance procedures.
- Collaborate with internal departments including Programs, Marketing, Merchandising, Sales Ops, and Finance to support seamless service delivery.
- Proactively forecast resource needs and potential allocations within assigned sales team and internally.
- Manage assigned P&L, budget targets, and OPEX controls to ensure both revenue growth and margin preservation.
- Actively engage with industry trends, client industries, and marketplace developments to bring fresh insights and innovation.
- Support business development efforts and assist with strategic pitches, program launches, and new client onboarding as needed.
- Represent the voice of the client in internal forums and act as a liaison across cross‑functional teams.
Qualifications
- Bachelor’s degree in Business, Marketing, Communications, or related field.
- 10+ years of experience in enterprise sales, account management, or client services, preferably in the branded merchandise or promotional products industry.
- 5+ years of direct team leadership and sales management experience.
- Strong track record of strategic client relationship management and revenue growth.
- Proficient in Salesforce or similar CRM platforms; strong Excel and PowerPoint skills.
- Exceptional communication, presentation, and negotiation skills, especially with executive‑level clients.
- Financial acumen, including budgeting, forecasting, and margin analysis.
- Ability to manage multiple priorities in a fast‑paced, client‑focused environment.
- Willingness to travel approximately 50%.
- Strategic and critical thinking with hands‑on execution capability.
- Leadership through collaboration and accountability.
- Client‑first mindset with a passion for brand building.
- Creative problem‑solving and adaptability.
Salary and Benefits
Base salary range: $150,000 to $180,000. Compensation will be determined based on factors such as geographic location, skills, education, and experience. BDA offers robust pay equity and internal equity considerations.
Benefits include:
- Competitive paid time off, vacation, paid volunteer day, holidays and summer Fridays.
- Medical, dental, vision, life and AD&D insurance.
- 401(k) plan with company match.
- Tuition reimbursement and mental health and financial wellness programs.
- Professional development opportunities and tuition reimbursement.
- Potential incentive compensation for revenue‑generating positions.
Equal Opportunity Employer
BDA Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.
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