Job Overview
The Director of Site Merchandising is responsible for managing a team to optimize the customer’s discovery and selection of products across our Digital properties, to drive sales and profitability. The Director works closely with peers and cross‑functional teams across business areas to streamline processes, simplify and automate. The role involves developing an agile team, setting vision, goals and success metrics, prioritizing work, creating and implementing key performance indicators (KPIs), and translating business strategy into actionable steps for the team.
What You Will Do
- Deeply understand customer shopping behavior and preferences.
- Be the expert in your family of business (FOB) and its categories; maximize online events to increase sales, conversion and profit performance.
- Understand event business strategy, vision, objective and priorities; define requirements for success and establish best‑in‑class execution KPI/ROI.
- Ensure implementation of best site experience and seamless execution of promotions, site‑wide events and FOB events.
- Build strategic cross‑functional relationships (Site Merchandising across FOBs, Sitewide Merchandising, Marketing, Creative Production, Production and Merchant Partners) to leverage resources and establish best‑in‑class event execution.
- Conduct site analysis and audit; align data across all customer touch points and devices, establish best practices across the competitive landscape; optimize facets and browsing.
- Manage header fly‑out, left‑hand navigation; work with SEO and UX teams to develop best practices.
- Optimize on‑site search, establish best practices, and execute merchandising approvals as needed.
- Lead a team to optimize the shopping experience for all devices and experiences.
- Develop an Agile team that can react with solutions for success.
- Foster career development – train, motivate and develop team members for continued growth.
- Develop presentations and present at team meetings.
- Develop automation to improve event and taxonomy processes.
- Work with enhancements and experimentation teams to drive sales and conversion increases.
- Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers and communities.
- Maintain regular, dependable attendance and punctuality and perform other duties as assigned.
Skills You Will Need
- Merchandising Experience: Bachelor's degree from a 4‑year college or university or equivalent experience, with 8‑10 years of online merchandising or retail experience preferred, and 5‑7 years of coaching, developing and motivating teams.
- Retail Industry Knowledge: Passion for and knowledge of the retail industry, including reading fashion magazines and industry publications such as WWD. Experience in apparel, footwear, accessories or home retailing is a plus.
- Analytical Skills: Strong analytical and database skills, coupled with visual presentation capabilities.
- Organization and Attention to Detail: Exceptional organizational skills with a keen eye for detail; ability to develop and maintain efficient systems.
- Project Management: Proficient in project and process management, capable of managing workload, priorities and timelines.
- Communication Skills: Excellent written and oral communication; ability to think analytically and pragmatically and communicate with cross‑functional teams and executives.
- Initiative and Problem‑Solving: Self‑starter with strong problem‑solving skills and the ability to take initiative.
- Interpersonal Skills: Excellent interpersonal skills; fosters effective collaboration and teamwork; true team player.
- Innovative Thinking: Willingness to innovate and continuously seek new data sources to enhance insights.
- Relationship Building: Ability to cultivate and maintain relationships with senior and mid‑level management across various teams.
- Leadership: Demonstrated ability to lead and mentor junior to mid‑level analysts, guiding priorities and tasks effectively.
Who You Are
- Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
- Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel.
- Occasionally required to move about the workplace and reach with hands and arms; requires close vision.
- Able to work a flexible schedule based on department and company needs.
What We Can Offer You
- Competitive pay and benefits, including comprehensive health and wellness coverage and a 401(k) match.
- Paid time off and eight paid holidays.
- Continuous learning and leadership development opportunities.
- Opportunities to join Colleague Resource Groups and volunteer in community initiatives.
- Merchandise discounts, performance‑based incentives, annual merit review, employee assistance programs, tuition reimbursement.
Full menu of benefits offerings:
Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Additional Benefits
- 401(k) with company match.
- Medical, vision, dental, life and disability insurance options.
- Paid time off accruals and holidays.
- Eligibility for performance‑based incentives/bonuses.
- Additional benefit details available at macysJOBS.com.